On Friday, January 23, 2009 around 7:00 pm, representative P. Andreotti ID # RR9 of Empire Today Flooring came to my home to give me an estimate on flooring. After measuring the areas and while discussing the quote, I asked for a detailed estimate. I begin to write as he was explaining what the estimate included then he said, I'll write it. He took a flyer, folded it in half, and wrote Includes-Removal of old, flooring-move furniture & carry away old debris Install 1/8 pad then wood product & qtr molding move furniture bk. 25 yr water warranty also stairs, structure, padding $3,513.00. I asked him if this was an estimate and he said it was. Therefore, I asked for a detailed estimated. I then told him that, if you can't give me a detailed estimate, this is over. He said well this is over. In addition, I told the representative that I don't like your attitude or your demeanor right now so get out of my house. After gathering his things, the representative stated, and you would be an Obama supporter. I responded with, yeah did you see my sign? While going down the stairs to leave, the representative unhappily expressed his feeling about Obama therefore I told him that you need Jesus. For the second time I said, sir get out of my house. When the representative reached the door, he turned around and shouted, you people got a man running the country that is gonna allow abortions. At that point I stated to him that he needs to go pray and get out of my house. I then went outside to get his license plate number. He was doing something in the trunk of the car. He asked me, what are you doing? What are you doing? I ignored him and proceeded to write his license plate number then he hurried into the car and tried to back over me. I then called the customer service number who told me to call the home office @ 847-583-3000. Well home office is not open after hours or on weekends. On Monday morning I called 888-588-2315 ext 7813, found on the internet and spoke with Tom Sherwin, Regional Customer Service Mgr who advised me to file a police report regarding the incident with the car. A police report will be filed today. Mr. Sherwin also mentioned that Empire Today does not give detailed estimates, they give a comprehensive estimate. He also mentioned that Empire Today does not support engaging in political or religious conversation. I expressed to him that I was unhappy with his representative weather he is a contractor or not, he represents Empire Today. I also mention that I wanted my flooring installed before the Superbowl. No resolution was offered. I am very unhappy that the representative negatively expressed his political feelings because I ended the meeting since he refused to give me a detailed estimate and obviously had a foul attitude; violated the safety of my home; displayed such actions in the presence of my daughters ages 10 & 19 who became scared because of the representative's hateful look, negative comments, & irate body language.
Charlotte, North Carolina