• Report: #719820

Complaint Review: Empire Today

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  • Submitted: Wed, April 20, 2011
  • Updated: Sat, May 28, 2011

  • Reported By: Suburbia — Cleveland Ohio United States of America
Empire Today
9040 Dutton Drive, Twinsburg, Ohio 44087 Cleveland, Ohio United States of America

Empire Today DO NOT PAY IN FULL BEFORE THEY INSTALL CARPET Cleveland, Ohio

*Author of original report: No Carpet Installed

*UPDATE Employee: Business Response

*Consumer Suggestion: DO NOT PAY CONTRACTOR IN FULL UNTIL WORK COMPLETED!

*Consumer Comment: burned?

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I arranged to have Empire install carpet in my basement for $1800.  I paid them a $200 deposit and the installers arrived on time on the date chosen.  However, the installers demanded full payment before they would begin work.  I agreed to pay them $1400 before installation and $200 after the work was complete so they could leave my house with full payment when the work was done.  Empire refused to accept anything but full payment up front.  NO CONTRACTOR SHOULD BE PAID IN FULL BEFORE WORK BEGINS.  This is bad policy and provides no protection for the consumer.  I was burned.

This report was posted on Ripoff Report on 04/20/2011 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Cleveland-Ohio-/Empire-Today-DO-NOT-PAY-IN-FULL-BEFORE-THEY-INSTALL-CARPET-Cleveland-Ohio-719820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

No Carpet Installed

AUTHOR: Suburbia - (United States of America)

No carpet was installed.  After not hearing from the Empire team, I went to Lowes and purchased higher quality carpet for the same price.  Lowes installed it with no problems.
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#2 UPDATE Employee

Business Response

AUTHOR: Business Response - (United States of America)

Sally, We apologize if our payment process wasnt communicated clearly to you. It is our policy to collect payment on delivery, before installation begins. We received your voice mail message and have read your online posts about your recent experience. It is my understanding that weve reached out to you and have offered to work with you on resolution.  Again, wed like to follow back with you and see if we can work with you because customer satisfaction is very important to us. I am available at customersupport@empiretoday.com or 888-588-2315 x4195 to talk about your account. Rebekah Clerk, National Customer Service Manager
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#3 Consumer Suggestion

DO NOT PAY CONTRACTOR IN FULL UNTIL WORK COMPLETED!

AUTHOR: Anonymous - (U.S.A.)



I agree, payment in full should not be made until AFTER a contractor's work is completed.......this is just poor business.
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#4 Consumer Comment

burned?

AUTHOR: Jeanski - (USA)

You didn't state whether or not they installed the carpet. If they didn't, then yes, you were ripped off.  But you say the installers arrived on time on the chosen date.  So that indicates they probably installed the carpet.  Were you unhappy with the quality of the carpet or installation?  Where's the rip off?
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