• Report: #1166753

Complaint Review: Empire Today

  • Submitted: Fri, August 01, 2014
  • Updated: Fri, August 01, 2014

  • Reported By: J. Anderson — Wisconsin
Empire Today
2015 Silver Bell Rd Eagan, Minnesota USA

Empire Today Does not honor guarantee. Scam company. Eagan Minnesota

*Author of original report: Empire resolved my issues

*UPDATE Employee: ET Customer Support

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Bought carpet from these folks in January 2013. Recently, the carpet began to tear down the middle. Called the customer support number this week for help. Got lots of questions such as: how many kids do you have, and other questions designed so that they don't have to honor the warranty on the carpet. Finally, got someone to come out today.

A guy named Matt Fall from the Eagan, Minnesota office came today. At best, this guy is rude.  At worst, he is a crook!  He's clearly been trained in what to say to avoid having to honor a warranty.  I told him I was recording his visit to protect myself, and he said that's fine, he records ALL of his calls. He refused to give me a business card when I asked. Started taking pictures of the damage. Said, yeah, it is by a couch. He asked for my cleaning records, said the guarantee would not be honored unless it had been professionally cleaned. Well, my wife and I have cleaned the carpet, and besides, that is not the reason it fell apart. The carpet fell apart because it is CHEAP JUNK, even though our salesman (who was another sleaze bag) promised it was good quality.

After this interaction, I told him it would be replaced by them or I would sue them. I mentioned the fact that 1000s of complaints exist against this company, but he didn't think that was a big deal. Really, 1000s of complaints is not a big deal? Since he refused to give me a business card, I decided to take a picture of the paperwork he laid on my table. When I did that, he said this was over and grabbed the paperwork and headed towards the door. Apparently, he didn't like my attitude, because he then proceeded to tell me that he was ex-military and that if I came to his came he would 'show me his medals.' I think that I was supposed to interpret that as a threat? At that point, I told him he had 30 seconds to get off my property before police were called.

To sum up, I am clearly incredibly unhappy. I don't like being sold junk product, I don't like it when scam companies don't stand behind their product, and I very much don't like being threatened in my home. I will be filing suit against this company next week to recover the damages that they have inflicted on me. Additionally, I will be filing complaints with ALL federal and state consumer protection agencies, and I will be creating a website about my experience with this company where I will post the video of this person's visit to my home. At a bare minimum, this Matt Fall should be immediately fired. He is clearly not able to interact well with customers. I don't really give a d**n if he's ex-military or not, you don't walk into someone's house with a bad attitude and treat them poorly in front of their children. Obviously, I was rude to him as well, but I'm the only one who got screwed here. I'm out the money that I paid for their junk carpet, I'm out the time that I wasted dealing with their useless staff, and I will be out the additional time that it will take for legal action against this company.

I honestly don't think these folks should be allowed to stay in business. Clearly, they think a certain level of very angry customers is acceptable and the cost of doing business. Like Mr. Fall said, 1000+ complaints is really not that many. I noticed that the State of California sued them and got a judgment, perhaps other states should do the same.

AVOID THIS COMPANY AT ALL COSTS!!! THEY WILL SCAM YOU!!! READ THE REVIEWS...THEY HAVE SCAMMED MANY, MANY PEOPLE!!!


This report was posted on Ripoff Report on 08/01/2014 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Eagan-Minnesota-55122-3171/Empire-Today-Does-not-honor-guarantee-Scam-company-Eagan-Minnesota-1166753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Empire resolved my issues

AUTHOR: J. Anderson - ()

The customer service team at Empire took care of all issues that I had.  I am very satisfied with the outcome.  Thanks!

 

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#2 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()







Hi James, thank you for bringing your concerns to our attention. It’s disappointing that you’ve been experiencing issues with your product and that you have not been satisfied with the service you received. We can assure you that we are committed to working with our customers until they are completely satisfied, and we will be following up with you shortly to discuss the situation in more detail. Thank you. Jeanette Ramey, National Customer Service Manager 
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