• Report: #1036233

Complaint Review: Empire Today

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  • Submitted: Tue, March 19, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: Karen — Co. Colorado
Empire Today
Lakewood, Colorado United States of America

Empire Today Worst Carpet Company Ever Lakewood, Colorado

*UPDATE Employee: ET Customer Support

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We had our carpet installed 08/11/2009. My husband told the sales person that we were willing to spend as much on the padding as we would our carpet. When they arrived we saw the padding was a very thin cheap padding.  My husband told the installer this, but according to the insaller it was their best. We allowed them to go ahead.  Not much longer after our carpet was full of hard places through out. 

We called and 2 other installers arrived and told us this was the wrong padding.  Well to make a long story short we had our carpet pulled back up, installer tore carpet up quickly which resulted in runners in the commercial grade carpet. They began to use a hot glue gun to glue fibers back into the runners which resulted in total failure.  The padding has now began bunch under the 3 year old carpet. We have tried to get help from Empire today but to no avail. They ripped us off.

This report was posted on Ripoff Report on 03/19/2013 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Lakewood-Colorado-/Empire-Today-Worst-Carpet-Company-Ever-Lakewood-Colorado-1036233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Karen, were disappointed that the product you received has not been meeting your expectations. We would like to know more about your situation and work towards a resolution, but we are not able to locate your account with the information youve posted here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will follow up with you. Thank you. Rebekah Clerk, National Customer Service Manager
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