• Report: #658888

Complaint Review: Empire Today

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  • Submitted: Fri, November 05, 2010
  • Updated: Fri, July 29, 2011

  • Reported By: Daniel Alley — billerica Massachusetts United States of America
Empire Today
Northlake, Illinois United States of America

Empire Today NEXT DAY... NEXT WEEK... NEVER AGAIN.... Northlake, Illinois

*UPDATE Employee: Business Response

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You've probably seen Empire Today on your tv lately.... you know that amazing next day installs they advertise?  Well, have i got a story for you.  My MOTHER dropped 6000 dollars on hardwood floors for our stairs.  They said friday and sat and done.  Cool for three floors right?  too good to be true.  Well, they say they need a part.  They get the part, but it was the wrong one two weeks ago.  Its been three weeks, and my goddamn floors still arent done, the sales people aren't calling us back, and i havent heard from the company.  This is ridiculous.  (((email redacted)))

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This report was posted on Ripoff Report on 11/05/2010 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/Northlake-Illinois-/Empire-Today-NEXT-DAY-NEXT-WEEK-NEVER-AGAIN-Northlake-Illinois-658888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Business Response

AUTHOR: Business Response - (United States of America)

Susan, were truly sorry for your experience and for any inconvenience you were caused by the delayed installations. I understand that we did work with you at the time this was brought to our attention several months ago and together, we were able to come to a satisfying solution. Were always here to help if you have any questions or concerns in the future. Please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
 
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