On May 27, 2005 my husband and I purchased Laminate wood flooring from Epire Today. The sales person told us that they would not install the flooring in our kitchen and bathroom unless we purchased the more expensive flooring which came with a 25 year waranty. The sales person said that the flooring would not scratch and if we had any problems at all, we could call to get someone out to look at the problem. Within one week of the install there were scratches everywhere, I called and talked to a customer service rep that said she would set up an appointment to have the scratches buffed out. I told her I would like to set it up at a later date. I never heard anything about again. In the summertime of 2006, I called again because the flooring had buckled (in 2 seperate rooms) I set up a time to have a technician come out and see the damage and do an estimate. I was told that the warranty would cover the materials and not the labor. The tech came out and I told him what I was told about the warranty only covering materials, he told me that if we installed the materials ourselves that it would void the warranty, that they would have to do the work as well as supply the materials. I didn't hear anything for 4 months, then I had my husband call and check on it. They sent someone out again, the man left after looking over the damage and again we still have not heard anything, it's been nearly 6 months. We have called on several occasions- but no one has any record of us calling ever before. As if they don't know that they have sent people to our home to look at this.
On November 18th, 2007, I was cleaning and noticed what I thought was something sticking to the floor. When I tried to get it up, it was the floor! The floor began chipping! I haven't called them- I only began my search to find the CEO of the Company. I can't find anything, anywhere. That's when I found this website. I have contacted the Credit Card Company who financed the whole purchase, they are going to send out a dispute form. I asked the Credit Card Company what happens from there and they said that once they receive it back they will do an investigation into why the warranaty is not taking care of these problems. I am extremely frustarated and would like some answers as to how they can get away with this, with their lack of service, care and/or poor quality of products to which they do nothing but lie to people and steal their money.