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Report: #624563

Complaint Review: Empire Today - Santa Fe Springs California

  • Submitted:
  • Updated:
  • Reported By: Boo Empire Today — Los Angeles California USA
  • Author Not Confirmed What's this?
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  • Empire Today 12326 Bloomfield Avenue Santa Fe Springs, California United States of America

Empire Today Empire Stole my Deposit Santa Fe Springs, California

*Consumer Comment: The Better Business Bureau is a Joke

*UPDATE Employee: Business Response

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I canceled my order only hours after the sales person left my home.


I was told I would hear from someone in 1-3 business days to handle the credit for my $200 deposit. Although I would expect any reputable business to issue an immediate credit, I said I would wait. Unfortunately, no one contacted me and they still processed my deposit fee.


This business practice is exactly what I was concerned about and why I canceled. I read about other horror stories online and was shocked ET somehow managed an A+ with the BBB. It showed they had no complaints, which I think is completely false and ET is manipulating the BBB. There is no way they have zero complaints when I can find scores online.


After 5 business days passed, I called again and they said I'll receive a call in another 1-3!! That is ridiculous. I filed a complaint with the BBB--so let's see what happens to their spotless record. Empire Today is a very crooked company. Their used car sales tactics in my home also lead me to believe I was working with a shady operation. Do NOT do business with them!

This report was posted on Ripoff Report on 07/18/2010 07:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/santa-fe-springs-california-/empire-today-empire-stole-my-deposit-santa-fe-springs-california-624563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

The Better Business Bureau is a Joke

AUTHOR: Michael - (U.S.A.)

POSTED: Thursday, July 29, 2010

The Better Business Bureau is a joke. As long as you pay their shake down membership fees and respond to their letters, you retain a good rating, no matter how lousy your customer service is. People need to realize that the BBB is not a government agency and has no regulatory power.

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#1 UPDATE Employee

Business Response

AUTHOR: Business Response - (United States of America)

POSTED: Friday, July 23, 2010

Thank you for bringing your sales experience to our attention.  We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at 800-588-2300 to assist you with the deposit refund.

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