• Report: #920745

Complaint Review: Empire Today

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  • Submitted: Wed, August 01, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: N. — Cedar springs Michigan United States of America
Empire Today
Internet United States of America

Empire Today Cheap materials, Internet

*UPDATE Employee: ET Customer Support

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The salesman showed up and ripped on the laminate we had in the kids play area and said how their laminate is higher quality. One day after Empire installed laminate in our kitchen, one of the boards chipped. They came out and replaced it, but now it looks like another one is about to do the same thing. On top of that, it scratches really easy.

We have a plastic garbage can, and it scratched the floor on the first day. We have small kids and have to keep their toys off the floors for fear of scratching it. Meanwhile, that play room floor the salesman made fun off is still in great shape after years of abuse by our kids. For the amount of money we spent, the materials are extremely low quality. I will make sure no one I know gets floors from there.

This report was posted on Ripoff Report on 08/01/2012 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/internet/Empire-Today-Cheap-materials-Internet-920745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Thank you for making us aware of your concerns, were disappointed that you have been experiencing issues with your product post-installation. We can assure you that we carry only quality, name-brand products, and were committed to working with our customers if ever they are not satisfied. Wed like to speak to you more about your concerns with your product, but we cannot locate your account from the information posted here. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we will gladly follow up with you to work towards a resolution. Thank you. Rebekah Clerk, National Customer Service Manager
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