• Report: #1067056

Complaint Review: Empire Today

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  • Submitted: Mon, July 15, 2013
  • Updated: Mon, July 15, 2013

  • Reported By: onlyonegould — Hubbardston Massachusetts
Empire Today
Internet USA

Empire Today Empire Carpets Empire Floors Empire Stood me up twice, Don't waste your time  Internet

*UPDATE Employee: ET Customer Support

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I called Empire to get a quote on tiling my kitchen, two bathrooms, and carpeting my basement stairs. I had an appointment for Monday, between 4-6pm. Monday came, and so did 6:30, with no call or sign of the rep. I called customer service and was put on hold for 20 minutes while he figured it out. Apparently, the rep did not have the tile samples, so she called her manager and told him she was not going to come out. Only problem, nobody called me. So the manager calls me and tells me he will give me a huge discount for the inconvenience. A rep comes out and quotes me at $9,000 for all of the work. I told him that was outrageous and I would never pay that. (Tile total of 300 square feet and carpet 12 basement steps). He calls his manager and he brings it down to $5,500. Huh?? How did you just knock off almost half of the price, I’m guessing you over quoted me to begin with. I stick to my guns and tell him no way. He finally convinces me to pay $700 and just get the stairs carpeted. Which also seemed high but oh well. I write a check for the full $700 and installation is scheduled for Saturday, between 8am and 6pm.

So we stay at home all day Saturday until they finally come at 3:00. They start to bring in the carpet, but it is completely wrong. Wrong color, wrong style, wrong everything. So they leave. I call Empire and tell them I want to cancel my contract and have my check refunded. She tells me that she cannot do that without manager authorization and he won’t be in until Monday. She promised he would call me first thing Monday morning...still waiting. I have no idea how this companies manages to make a profit or how they have any customers left. I ended up tiling my 36 square foot bathroom myself. Total cost for empire to install: $1,500 over 4 days. Total cost for me to install it by myself: $112 over two days. I figure I will save about $5,000 by doing the tile myself. Total savings: 90%. !!!


This report was posted on Ripoff Report on 07/15/2013 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/internet/Empire-Today-Empire-Carpets-Empire-Floors-Empire-Stood-me-up-twice-Dont-waste-your-time-1067056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Steven we’re disappointed at the confusion that occurred with your order. This is not the experience we expect for our customers, and we understand your frustration. Your order has been cancelled per your request, and we will be following up with you shortly to advise you of the status of your refund and address any other concerns you may have. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager

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