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  • Report: #967684

Complaint Review: Empire Today

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  • Submitted: Sun, November 11, 2012
  • Updated: Thu, November 29, 2012

  • Reported By: Anna — salem Ohio United States of America
Empire Today
9040 Dutton Drive Internet United States of America

Empire Today Empire Today LLC Empire Today sent contracted laminate installers to our home who stole multiple pieces of gold jewelry and prescription medication Internet

*Consumer Suggestion: This Could Get Ugly

*Author of original report: rebuttal to original Empire Today report

*UPDATE Employee: ET Customer Support

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On October 24,2012 Laminate installers contracted by Empire Today were sent to our home to install laminate flooring in two rooms. After they left, we discovered 2 bottles of prescription medication and several pieces of jewelry missing.
The prescription medication had been closed in a drawer; therefore, they actually searched the bathroom to find it. Additionally, we found blood pressure medication in the bottle emptied of the controlled drug and my husband almost overdosed on his blood pressure medication. Thank goodness he realized the tablets were smaller than normal and investigated further.
The several pieces of jewelry were mostly 18K gold pieces that are one of a kind an irreplaceable. They, too, were hidden from sight so the thief violated private spaces to steal them. Other pieces were less valuable, however, one pair had tremendous sentimental value as they were my wedding earrings. Additionally, my husband's wedding band was taken as well.
The father of the man that took the items called the police to let them know his son was the suspect, which I applaud; however, Empire Today is prohibiting the father from making a statement to the police. I feel Empire Today is guilty not only of the theft of our personal belongings but also guilty of obstructing justice.

This report was posted on Ripoff Report on 11/11/2012 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/internet/Empire-Today-Empire-Today-LLC-Empire-Today-sent-contracted-laminate-installers-to-our-ho-967684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

This Could Get Ugly

AUTHOR: John - (U.S.A.)

First of all were you assured by Empire beforehand that their employees (contractors) have had criminal background checks and drug tests before they are allowed into your home? I doubt it. Were they even legal residents of the US? Time to get the local news organizations involved. Empire wants to play games and the news people love playing them as well. This will get very interesting and could easily become national news if it pans out that Empire is hiding something that endangers customers.

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#2 Author of original report

rebuttal to original Empire Today report

AUTHOR: Anna M C. - (United States of America)

Ms. Clerk I don't understand how asking the father of the suspect  not to make a statement to police after he admitted to police that he had first hand knowledge of the theft by his son  is considered working toward a resolution of the matter. Furthermore, charges for receiving stolen property have been filed against the suspect. I don't know what more you need in order to resolve this. There are pictures and other evidence proving his guilt beyond a reasonable doubt as the officer has relayed to me.
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#3 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Anna, we have been in contact with you regarding this matter, and we are currently working towards a

resolution. If you have additional questions or concerns that you would like to discuss, please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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