- Report: #737579
Report - Rebuttal - Arbitrate
Complaint Review: Empire Today.LLC
Empire Today.LLC333 Northwest AVE Northlake, Illinois United States of America
Empire Today.LLC Do not believe a word they tell you Northlake, Illinois
*General Comment: We have the same situation!
*Author of original report: Inspector visit from Empire
*UPDATE Employee: Business Response
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I wanted this to be installed in my kitchen. He assured me that the flooring would withstand anything and there is a 25 year warranty against any kind warping or damage to the laminate.
The flooring was installed the next day. The installers assured me that this is great flooring and would be covered for any kind of damage.
June 6, 2011 noticed that the seams in flooring was warping and called Empire for their 25 year warranty and they asked me what had I been cleaning my floor with. I told them a jet swiffer mop.
Reply was that you had to use Quick Step cleaner only so that void the warranty. Bull Hockey. The entire floor would be warped if that was true.
Do not believe anything they tell you. They need to be sued.
This report was posted on Ripoff Report on 06/06/2011 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-TodayLLC/Northlake-Illinois-60164/Empire-TodayLLC-Do-not-believe-a-word-they-tell-you-Northlake-Illinois-737579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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