- Report: #406227
Report - Rebuttal - Arbitrate
Complaint Review: Emusic.com Inc.
Emusic.com Inc.5050 Murphy Canyon, Ste. 110 San Diego, California U.S.A.
Emusic.com Inc. Charged 12 year old daughter for services not requested and never obtained because she wanted to redeem her 50 free downloads card that she got with her MP3 Player for her Birthday! San Diego California
*Consumer Comment: In violation of their terms of service
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However, for three months they charged $19.99. After two months she was wondering why her allowance was getting eaten up.
I sent this company a correspondence through their website asking them to cancel that account and refund the money. They chargeda third time. I suspended my daughter's prepaid card (luckily) because they continued to try to charge the amount in December.
I calle them today and spoke with a Marie who said that the account was closed on December 8, 2008 and that she WOULD NOT refund the money although my daughter did not even use their services at all.
Additionally, she tried to say that I was lying. She said that to redeem those cards no subscriptions were necessary and that they check age when they the credit cards from their subscribers, which is not true.
I filed a dispute with my bank, but they can only annotate this occurrence.
This report was posted on Ripoff Report on 12/30/2008 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Emusiccom-Inc/San-Diego-California-92123/Emusiccom-Inc-Charged-12-year-old-daughter-for-services-not-requested-and-never-obtained-406227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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