• Report: #406227

Complaint Review: Emusic.com Inc.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, December 30, 2008
  • Updated: Tue, December 30, 2008

  • Reported By:APO AA Other
Emusic.com Inc.
5050 Murphy Canyon, Ste. 110 San Diego, California U.S.A.
  • Phone: 866-847-0719
  • Web:
  • Category: Websites

Emusic.com Inc. Charged 12 year old daughter for services not requested and never obtained because she wanted to redeem her 50 free downloads card that she got with her MP3 Player for her Birthday! San Diego California

*Consumer Comment: In violation of their terms of service

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My daughter (12) received an MP3 player for her birthday which came with a card for 50 free downloads from emusic.com. She asked us if she could get these downloads from the web. I helped her and the website required her to sign up. After signing up, still she could not redeem the card because her account had to be verified with a credit card. She was a prepaid bank card from our bank so she put that number in to be verified. Then she saw that the selection was bad so she did not want to download anything. That was the end of it.

However, for three months they charged $19.99. After two months she was wondering why her allowance was getting eaten up.

I sent this company a correspondence through their website asking them to cancel that account and refund the money. They chargeda third time. I suspended my daughter's prepaid card (luckily) because they continued to try to charge the amount in December.

I calle them today and spoke with a Marie who said that the account was closed on December 8, 2008 and that she WOULD NOT refund the money although my daughter did not even use their services at all.

Additionally, she tried to say that I was lying. She said that to redeem those cards no subscriptions were necessary and that they check age when they the credit cards from their subscribers, which is not true.

I filed a dispute with my bank, but they can only annotate this occurrence.

Alex
APO AA
U.S.A.

This report was posted on Ripoff Report on 12/30/2008 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Emusiccom-Inc/San-Diego-California-92123/Emusiccom-Inc-Charged-12-year-old-daughter-for-services-not-requested-and-never-obtained-406227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Emusic.com Inc.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

In violation of their terms of service

AUTHOR: Mike - (U.S.A.)

Your 12 yr old was in violation of emusic.coms terms of service..from their website:

"THE SERVICE IS OFFERED AND MADE AVAILABLE ONLY TO USERS 18 YEARS OF AGE OR OLDER. IF YOU ARE NOT YET 18 YEARS OLD, PLEASE DISCONTINUE USING THE SERVICE IMMEDIATELY, OR IF, FOR ANY REASON, YOU DO NOT ACCEPT AND AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DISCONTINUE THE REGISTRATION PROCESS AND DO NOT ACCESS OR USE THE SERVICE IN ANY MANNER"

Also, the 50 free downloads comes only with an enrollment into their service:

"For the avoidance of doubt, if you select an offer which includes free bonus downloads as part of your first paid subscription period, you will be charged upon registration and are responsible for paying fees for the Service as described in the preceding two sentences. "
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory