- Report: #322111
Report - Rebuttal - Arbitrate
Complaint Review: Emusic.com
Emusic.com244 5th Avenue, Suite 2070, NY,NY 10001 48 Charlotte Street, London, W1t 2ns Uk, United Kingdom, New York, Nationwide United Kingdom
Emusic.com emusic is billing me but I cannot contact them via phone as there is none 48 Charlotte Street48 Charlotte Street, London, W1t 2ns United Kingdom, New York
*Consumer Comment: Your "employee" suggestion is from just another SLEEZE-BAG!
*Consumer Comment: Contact information?
*UPDATE Employee: How to contact eMusic.com
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I didn't find out until Feb of 08 that emusic had been charging my card since Oct. 07 9.99 each month. I ask my daughter about it and she said she was never able to get on so she thought that she had not registered. I told her to go into her account and send an email as to what happened and ask them to refund the money as that you never were able to sign in. She did and got a computer generated letter stating that they would be in touch in a few days.
First I called the number on my statement only to find that of the 3 options all of them sent you to the web site to cancel or send an email to customer support. I sent emails, searched the site for a phone number to speek with a human being but I couldn't find one. I am so angry we have sent cancelation emails for the last two months and still they bill/debit my credit card. I'm not around $70 paying for nothing. I went tonight on the web site into the message boards and found a blog were this person put a link to a phone number for corprate office. It is (212) 201-9240 thank you who ever you are.
I will be calling in the morning of course they will probably be closed as that it is Saturday tomorrow. I will try any way. I am sorry but if this company was on the up and up there would be live customer support, phone numbers addresses all over the place, your site does.
This report was posted on Ripoff Report on 03/29/2008 02:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Emusiccom/48-Charlotte-Street-London-W1t-2ns-Uk-United-Kingdom-New-York-Nationwide/Emusiccom-emusic-is-billing-me-but-I-cannot-contact-them-via-phone-as-there-is-none-48-Ch-322111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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