- Report: #1066524
Report - Rebuttal - Arbitrate
Complaint Review: EnVisage
EnVisage14953 Heritage Crest way #c bluffdale, Utah USA
EnVisage outsideinskin.comphoenix labs, bluffdade, UT cosmetics for the face bluffdale Utah
*Author of original report: Awful
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This in regard to the cosmetic informerial EnVisage(outsideinskin.com) I ordered the product and realized I was allergic to it. I then cancelled the product by emailing them. They sent me the product, again and charged my credit card for $96.00 for they merchandise. I called them told them, I had cancelled and I did not want the product. How could I return it and get my money back. Sent to a supervisor.
When I spoke to the supervisor, I was told I did not cancel and I could not return the product No matter what I told them, they still kept my money. They did tell me they would cancel at my request and not send me anymore of the product. So, I was stuck with a product I was allergic to.
They recently sent me the product, again. When I called them to return the merchandise, they told me I had not cancelled. The same thing happened again. They cancelled at my request and they're keeping my money now almost $200.00 for 2 shipments I cannot use.I requested to talk to a supervivor, sent to voice mail and no call back. Basically, they are stealing my money and I can't do anything about it.
This report was posted on Ripoff Report on 07/12/2013 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/EnVisage/bluffdale-Utah-84065/EnVisage-outsideinskincomphoenix-labs-bluffdade-UT-cosmetics-for-the-face-bluffdale-Ut-1066524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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