- Report: #988664
Report - Rebuttal - Arbitrate
Complaint Review: EnarBank USA
EnarBank USA1245 E Brickyard Rd. Ste 640 Salt Lake City, Utah United States of America
EnarBank USA unfriendly, unprofessional, low quality of service Salt Lake City Utah
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We replaced some windows on our house through Renewal by Andersen and they hooked us up with EnerBank USA in Salt Lake City for loan with 0% interest. Enerbank sent us a payment book and in the first page I found a form to set up automatic payment (automatic fund deduction from our bank account) so I filled it out and sent it with my void check. I thought I had enough time for them to process my request before the due date of my first payment. In other words, I thought my work was done--the first payment would be deducted successfully from our bank account and so would the second and the rest-- till the whole amount was paid up.
But I was wrong. Very wrong. Almost a month later, EnerBank sent me a letter that says my first payment was 10 days past due and late fee is $30. I called them up and told them I sent application for automatic payment a month ago. They said they have never received my application and asked me if I have a proof for actually having sent it. I asked if they have a proof for not receiving it, but they just ignored me. I said I am willing to make a first payment which I accidentally miss and set up automatic payment. Also I asked them to waive the $30 late fee because it's basically I-sent- it, No-I-didn't-receive-it type of situation. But the customer service named Lisa Jones not only refused it but was agitated, unfriendly and defensive in a theatrical way.
I got the impression that this is one of the traps that they set to collect late fee. I can afford $30, but the amount is not issue--it's principal. I don't like the way they do business and the way they treat customers. I just hope I wouldn't set my foot in other traps that they set any more till we pay up the loan...
This report was posted on Ripoff Report on 12/29/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/EnarBank-USA/Salt-Lake-City-Utah-84106/EnarBank-USA-unfriendly-unprofessional-low-quality-of-service-Salt-Lake-City-Utah-988664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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