If you had checked out the Georgia BBB lately, you will see that the 12 complaints that were filed were settled or closed out. I know her personally and she is not out to rip anybody off. I have delt with vendors before that once they have your money, the middle man who has to deal with the customer gets the short end of the stick. If She dosen't have the item in stock & has to order it, it can take over 12 weeks to get it. Some items are made to order because of their uniqueness. So, some understanding is in order.

If you order something and it is not there in the 2-3 week time frame, e-mail her. if she dosen't geet back to you, that's when you should contact pay-pal. If she tells you that it will take 12 weeks, then, if that is too long for you to wait, ask for a refund. If she hasn't responded by the 30th day, it is YOUR responsibility as a consumer to get pay pal involved.

Don't dump it all on her head. You had some responsibility in this as well. So from my point of view, you are both at fault.

If you will check the BBB link above, you will see the Enchanted Mirror store has had three reports in three years, ALL of which the company either shipped the items OR refunded the client's payment. Then the cases were closed. Barbara, the owner's Mom, is ill at this time, and she is caring for her, and I am sure as soon as she is back to the store, any of these two customers posting will be shipped ordered items, or issued refunds, as the Enchanted Mirror has been in business, with hundreds of happy customers, and many return customers, since 1999.

Thank you.

As this site is expected to be a point of contact for businesss to either refute or cure complaints laid out by unhappy customers, I was expecting that the owner of the business upon finding my complaint - might address and process my refund as promised.  I expected that, as any business attempting to guard its reputation would want to do, the owner would move to rapidly extinguish any negative issues in a mature and timely manor. 

 

To my amazement, I have found that an employee of Enchanted Mirror elected instead to threaten me with the following email:

 

Due to recent posting of the home address of 

our employer, Barbara ________, action will be taken this

week against the following:

Claire ________

P. O. Box _______
Bastrop, TX 78602

United States

myemailaddress@_________.com

 

All papers concerning this will be mailed to said address.

Posting someone's home address and phone number, on the internet

is illegal,

and appropriate action will be further taken.

This is the only email message you will receive.

All other communications will be via Certified Mail.

 

They are apparently going to use the money they should otherwise be refunding their customers when promised - to lay ground work for some kind of baseless case against ME, because the proprietors of this web site posted the businesss address as provided to them from the Better Business Bureau.

 

This information may be found on the Enchanted Mirrors personal data site at:

 

http://www.bbb.org/atlanta/business-reviews/internet-shopping/enchanted-mirror-aka-timeless-finery-in-loganville-ga-27289970

 

That page, and all the information on it, is a matter of public record.  The owner of this business should have researched that fact before allowing a threat of legal action to be posted on her behalf by way of email and on this web site.  If the information provided on the BBB site is incorrect, the owner should contact the BBB of Metro Atlanta, Athens & NE Georgia at:  Phone: 4047660875.

 

I have to address the fact that the people associated with this business are under the false impression that their dissatisfied clients are out to shut their business down.  That is simply not the case.  This shop provides a unique niche of specialty items which drew us to purchase from them in the first place.  All we want is what any client of any business wants that fronts payment for products or services.  Satisfaction.  We want to receive the item(s)  or services(es) we ordered or if that cannot be provided a prompt refund.  Im sure that if the owner of this business could step into our shoes, she would feel as angry if a merchant she gave money to, just ignored her requests for satisfaction. 

 

  To answer the question posed by the satisfied customer in an earlier post:  I don't understand why you don't contact your credit card company and request a "chargeback" for your payment?, its because there was no credit card involved.  And, the Enchanted Mirror Store is well aware of that. 

 

I have purchased many items from the Enchanted Mirror store, and each time, received beautiful, & custom made items.  It is obvious that you two don't run a small business, or have a clue how much time & trouble goes into it.  I don't understand why you don't contact your credit card company and request a "chargeback" for your payment?

TO: 
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

BBB Reliability Report for

Enchanted Mirror aka Timeless FInery

We are #1 in customer service, as you can see from our guestbook, so many happy customers.  If you have a problem with an order, you need to contact US directly, not post blogs and such that we do not read.

I am still waiting after 3 years for my order.

I ordered a Custom Made Stevie Nicks Porcelain Doll and the 1st Issue of the Stevie Fanzine-total of 250 usd-I am from Australia

I have experienced everything mentioned in the above  and was once too a happy customer until this happened

I have been able to transfer my Kentucky Complaints against her to the Georgia Authorites so at least that has been something-getting a result I'm sure will be something else though

I have asked for a refund and even offered to pay for the shipping but to no avail.

I am a member of a Forum that Barbara is also a member of and the amount of private messages I have received concerning her ripping them off has been staggering

The latest update from the Enchanted Mirror is receiving a email saying that my items will be shipped between 1/1/10-31/1/10 but after so many emails and lies I just dont know if I can trust it and waiting for 3 yrs has been both disheartening and stressful knowing that there is a person out there who can still sleep at night even though they have and are still doing terrible things to their customers-it really is shameful and if you believe in Hell then Barbara is definently going there.