- Report: #578149
Report - Rebuttal - Arbitrate
Complaint Review: Enchanted Mirror
Enchanted Mirror1810 Bullock Dr Loganville, Georgia United States of America
Enchanted Mirror Timeless FInery Advertises and accepts payment for non-existent products and delivers only excuses Loganville, Georgia
*Consumer Comment: sour grapes
*UPDATE Employee: BBB 3 Cases in 3 Years, All Closed
*Author of original report: This Business's Address is Public Record
*Consumer Comment: Enchanted Mirror Timeless Finery is great
*REBUTTAL Owner of company: Claire Snider
*Author of original report: The following Reliability Report from the Better Business Bureau does not include my conplaint because it is still open
*REBUTTAL Owner of company: Please contact Company directly
*Consumer Comment: Another very unhappy customer
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I decided, to file a complaint with the Better Business Bureau in February 2010 Complaint ID#: 27127665 after her time to send the refund had passed. As I was doing my research to construct the complaint, I discovered a public blog that was posted by another consumer who had had the exact same problem I was experiencing.
I began to realize that the owner of this business has made a career out of advertising items on her web site that do not exist, collecting money for those items and then providing nothing but excuses for why she cant deliver the products. In Michaelas blog, Barbara posted, I hope that ANY legitimate customers will EMAIL ME with their name and invoice number, so I can get
Another month went by and I posted my story in the blog as whitewingdove9. Barbara responded to me by email, shortly after my post: We have processed the refund from the vendor, and we should have your payment back in our PayPal before the end of the month, and will send it to you just as soon as we have it back.
A week later, she responded to the BBB with: We have contacted the International Exporter (vendor) that this customer has changed her mind, and no longer wants the purchased clothing item. We are awaiting his refund to us, as we are a very SMALL from home business, and do not have $100 in our personal bank account to refund Ms. _____, until the vendor refunds US, the payment we already sent to him (Ms. _____'s original payment). As soon as he refunds this, we can refund Ms. _____ . Thank you, and God Bless. I told the BBB I would not retract my complaint until my refund is back in my bank account.
It is now March and I still have not received a refund. There are four other victims of this womans business practices posting on Michaelas blog and also on http://www.my3cents.com/showReview.cgi?id=66874 , and I am sure there are numerous others that have not surfaced in the public forum.
Enchanted Mirror is in clear violation of the Deceptive Trade Practices Act by advertising non-existent products for sale. Likewise, they are in violation of the Mail or Telephone Order Merchandise Rule and the Electronic Fund Transfers Act.
Dont send any money to this online retailer that you are not willing to part with. You are liable to get nothing in return.
This report was posted on Ripoff Report on 03/04/2010 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enchanted-Mirror/Loganville-Georgia-30052-7403/Enchanted-Mirror-Timeless-FInery-Advertises-and-accepts-payment-for-non-existent-products-578149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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