• Report: #852027

Complaint Review: Encore Manufacturing

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  • Submitted: Sun, March 11, 2012
  • Updated: Sun, March 11, 2012

  • Reported By: Jane — Seattle Washington United States of America
Encore Manufacturing
601 Montrose Avenue South Plainfield, New Jersey United States of America

Encore Manufacturing AJI Tiles No Customer Service South Plainfield, New Jersey

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I bought stainless steel tiles for a kitchen project from this company.  The first purchase went OK but I needed to purchase more tiles and my order has been "in process" on their website now for a month.  I tried to reach someone by phone - no one answers the phone and they do not return voicemessages.  I have sent several emails and they do not respond to emails.  I called the Better Business Bureau and they have had multiple complaints lodged by consumers and the Bureau says the company has not responded to a single complaint.  I found the video I saw for the company on YouTube and I posted my experience as a comment to the video and they removed my comment and blocked me from posting on their channel - so they are still in business.  I have contacted HGTV about my experience and so far haven't heard a thing - the company has HGTV's video proudly displayed on their website and HGTV also links to their website.  Horrible experience - I'm now going to have to rip out the tile I've installed and go with a more reputable manufacturer

This report was posted on Ripoff Report on 03/11/2012 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Encore-Manufacturing/South-Plainfield-New-Jersey-07080/Encore-Manufacturing-AJI-Tiles-No-Customer-Service-South-Plainfield-New-Jersey-852027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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