• Report: #550347

Complaint Review: Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems

  • Submitted: Wed, January 06, 2010
  • Updated: Tue, April 19, 2011

  • Reported By: Bamboozled — College Park Georgia USA
Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems
3801 Arapaho Road Dallas, Texas United States of America

Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems They have bad business practices Dallas, Texas

*UPDATE Employee: Follow up to initial rebuttal

*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

They give you two days of training and during this time they tell you that if they sign up for a lease on equipment they cannot get out of the lease. Then when you call on an appointment they tell you to tell them that when they sign up that it's okay if they are unsure if they want to commit, they have 2 months to cancel, but they don't tell you to tell them that the lease is final and they can't get out. I was also told that I would be able to reach my "team leader" at least 90% of the time and I haven't spoken to him since 2 days before my first appointment. 
When you call in from an appointment they don't answer or they put you on hold forever. They send you to appointments that were either never set or were set for a previous day. I Have had 3 appointments and I am at the point where I refuse to  go to another because I do not want to be responsible for getting people in a financial situation that they can't handle. I just wish I looked into it before I started. DON'T WORK FOR THEM!

This report was posted on Ripoff Report on 01/06/2010 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Encore-Payment-Systems-Prodigy-Payment-Systems-Momemtum-Payment-Systems/Dallas-Texas-75001/Encore-Payment-Systems-Prodigy-Payment-Systems-Momemtum-Payment-Systems-They-have-b-550347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Follow up to initial rebuttal

AUTHOR: Encore payment systems - (U.S.A.)

As a follow up to our prior post, we have not received any calls or responses from the specific independent sales representative on this complaint. We are considering this issue resolved but if you have any questions or concerns we ask you to please contact our Customer Resolution Team by calling us directly at 866-808-4621 or cs@encoreps.com.
Respond to this report!
What's this?

#2 UPDATE Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Encore payment systems - (U.S.A.)

Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach.  We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships.  We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.

 

We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or cs@encoreps.com.

 

Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.

 

Encore Payment Systems

Executive Management Team

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X