• Report: #558317

Complaint Review: Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems

  • Submitted: Fri, January 22, 2010
  • Updated: Tue, April 19, 2011

  • Reported By: carl — denver Colorado United States of America
Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems
3801 Arapaho Road dallas, Texas United States of America
  • Phone: 888-247-6504
  • Web:
  • Category:

Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems Ripped off My customers.. They are Con artists at there finest dallas, Texas

*UPDATE Employee: Follow up

*Consumer Suggestion: READ WHAT YOU SIGN

*UPDATE Employee: Okay here some updates

*UPDATE Employee: Okay here some updates

*General Comment: Ethical? You Got To Be Kidding

*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT

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If you are contacted by a sales rep. from this company RUN.  This is the most deceptive company I have ever worked for.  They hire thousand of Reps a year let them go sell the businesses they have friends or relatives at then send them on bogus leads.  The customers get signed up and then there hidden fees kick in and you cant cancel without major penalty....


The TEAM leaders will get on the phone with the customer and tell every lie in the world to get them to sign up with you and then none of there promises are true.  They get customers into a 48 month lease for around 60 bucks telling them to try it for 60 days well you cant cancel.  You can only cancel the processing not the lease so customers are stuck paying 60 bucks a month for 48 months for a nurit 8400 that can be purchased brand new online for under 300 dollars.


I am telling you run if this company comes calling they are a pack of thieves dressed in sheeps clothing!!!!!


This report was posted on Ripoff Report on 01/22/2010 03:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Encore-Payment-Systems-Prodigy-Payment-Systems-Momemtum-Payment-Systems/dallas-Texas-75001/Encore-Payment-Systems-Prodigy-Payment-Systems-Momemtum-Payment-Systems-Ripped-off-M-558317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Follow up

AUTHOR: Encore payment systems - (U.S.A.)

As a follow up to our prior post, we have not received any calls or responses from any of the specific customers and/or independent sales representatives on this complaint. We are considering this issue resolved but if you have any questions or concerns we ask you to please contact our Customer Resolution Team by calling us directly at 866-808-4621 or cs@encoreps.com.
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#2 Consumer Suggestion

READ WHAT YOU SIGN

AUTHOR: Chelsea Albert - (United States of America)

There is nothing deceptive about this company. They put all of their terms and conditions in writing and are visible and in plain sight. Anyone complaining about Encore-Prodigy-Momentum being liars either cannot read or is trying to seek sympathy for a situation brought upon themselves.

They not only provide documentation that the lease is NON-CANCEL ABLE, but they also verbally confirm it with you. As a business owner you should read everything you sign, no matter how "busy" you are. Because I assume you would take the same actions with your contracts and agreements with your customers.
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#3 UPDATE Employee

Okay here some updates

AUTHOR: Richard - (U.S.A.)

I have worked their system for 2 days


I'm am sure this company is ethical however they are following a business


model which is common in the past within the industry, but things do change


At one time leasing most likely was considered standard in the industry


 


I spent a couple of days presenting the offer to local businesses and I did not


have one single take on their offer with a irresistible company offer towards


business owners.


 


What i experienced was a incredibly competitive field with the business owners


consistently bombarded with offers from the competition, this is an extremely


competitive market


However things do change and leasing has been updated, purchase your own


equipement, infact www.charge.com offers those services for $10 a month


with much lower rates followed by a incredibly fast growing processor in the field.


 


Business owners are receiving easily a couple of offers a month, at least in this


area, in some areas encore business model may work very well, but not here.


Their gift card and incentive offers to increase revenue, I agree is very good,


and this was my goal, to really help the merchants out


 


Now the preset leads, I agree, they are presold the the rep wil stop by tomorrow


but when you get out there, the quality is very questionable.. could have just


been the couple I got, I still couldn't even begin to get my foot in the door this


industry is so competitive out here, not one single offer with easily 100 presentations.


 


Their business model may work well for some, but not out here.  What their


business model is based on the old fashioned lease rates and industry standard


which may be perfectly ethical, YET it's extremely competitve and add in technology


changes within the industry, I agree business owners are smart people.


 


So yes, it's a super competitve field and the option now exists needing to do all


transactions right over your computer with super bargin rates at a unbelievable


rate that's impossible to beat.


However, I do agree, their loyalty, gift card, incentive program is really good, I


do believe that has good potential to increase revenue, the credit card processing


side, at least out here, it appears all business owners have seen it all and know


very well what's out there, believe me with a steady stream lets of lots of


competition bombarding them, no market exists.  I have no idea of regarding


other markets locations, just out here, it's incredibly competitve.  Thanks

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#4 UPDATE Employee

Okay here some updates

AUTHOR: Richard - (U.S.A.)

I have worked their system for 2 days


I'm am sure this company is ethical however they are following a business


model which is common in the past within the industry, but things do change


At one time leasing most likely was considered standard in the industry


 


I spent a couple of days presenting the offer to local businesses and I did not


have one single take on their offer with a irresistible company offer towards


business owners.


 


What i experienced was a incredibly competitive field with the business owners


consistently bombarded with offers from the competition, this is an extremely


competitive market


However things do change and leasing has been updated, purchase your own


equipement, infact www.charge.com offers those services for $10 a month


with much lower rates followed by a incredibly fast growing processor in the field.


 


Business owners are receiving easily a couple of offers a month, at least in this


area, in some areas encore business model may work very well, but not here.


Their gift card and incentive offers to increase revenue, I agree is very good,


and this was my goal, to really help the merchants out


 


Now the preset leads, I agree, they are presold the the rep wil stop by tomorrow


but when you get out there, the quality is very questionable.. could have just


been the couple I got, I still couldn't even begin to get my foot in the door this


industry is so competitive out here, not one single offer with easily 100 presentations.


 


Their business model may work well for some, but not out here.  What their


business model is based on the old fashioned lease rates and industry standard


which may be perfectly ethical, YET it's extremely competitve and add in technology


changes within the industry, I agree business owners are smart people.


 


So yes, it's a super competitve field and the option now exists needing to do all


transactions right over your computer with super bargin rates at a unbelievable


rate that's impossible to beat.


However, I do agree, their loyalty, gift card, incentive program is really good, I


do believe that has good potential to increase revenue, the credit card processing


side, at least out here, it appears all business owners have seen it all and know


very well what's out there, believe me with a steady stream lets of lots of


competition bombarding them, no market exists.  I have no idea of regarding


other markets locations, just out here, it's incredibly competitve.  Thanks

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#5 General Comment

Ethical? You Got To Be Kidding

AUTHOR: Ray At Tampabay Merchant Services - (USA)

This company pushes leasing credit card terminals, regardless if you need it or not.  Most of the time you do not need it.  The reason is because of the big commissions the leasing company pays them.  In their standard rebuttal they state ethical sales approach.  If they were so ethical then they would not lease terminals for over 4 times their value.  After the lease is completed typically 48 months, if you remember to stop the lease, you still have to buy out the lease to own the terminal.  Answer that one Encore!


(((ROR redacted)))


 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#6 UPDATE Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Encore payment systems - (U.S.A.)

Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.


We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or cs@encoreps.com.


Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.


Encore Payment Systems


Executive Management Team

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