• Report: #894852

Complaint Review: Encore Payment Systems

  • Submitted: Fri, June 08, 2012
  • Updated: Thu, March 07, 2013

  • Reported By: Tim — Stockton California USA
Encore Payment Systems
3801 Arapaho Rd. Addison, Texas United States of America

Encore Payment Systems Momentum Payment Systems, Prodigy Payment Systems Rips its merchants off by canceling accounts w/o notice, leaving merchants stuck w/ bad lease Addison, Texas

*Consumer Comment: Hey Aaron

*Consumer Comment: Aaron

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Encore Payment Systems furnished the Merchant Application/ Merchant New Account Order Form/Merchant Processing Agreement,which was necessary to receive the credit card machine and to be able to accept credit cards & get them
processed by Encore Payment Systems. The whole point of the transaction is to get credit cards processed & the money from the transaction deposited into my bank account. In order to accomplish that objective, it was necessary that Encore Payment Systems, acting as ISO/MSP for HSBC Bank, USA, (referred to as Bank in the agreement) deposit the funds from the transactions (referred to as Sales Drafts) in the Merchant Application/ Merchant New Account Order Form/Merchant Processing Agreement.

That Merchant Application/ Merchant New Account Order Form/Merchant Processing Agreement states that Bank will deposit all Sales Drafts to the designated account. The very first time that I had a customer ask to pay by credit card, when I tried to use the credit card processing equipment, the transaction did not work. I immediately called Encore Payment Systems' technical assistance number and was informed that my account was deactivated months before.

Without credit card processing equipment, referred to as equipment in the lease document, it is impossible to process credit cards and receive the funds from the transaction. Encore Payment Systems, through its sales agent Bert Chuck Mayo sold the credit card processing service to be provided by Encore Payment Systems. Encore Payment Systems also acted as Vendor of, and physically provided the credit card machine, the Hypercom Optimum, Clear Advantage 4200, and according to the lease, sold that piece of equipment to Lease Source, Inc.   

This report was posted on Ripoff Report on 06/08/2012 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Encore-Payment-Systems/Addison-Texas-75001/Encore-Payment-Systems-Momentum-Payment-Systems-Prodigy-Payment-Systems-Rips-its-merchant-894852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Hey Aaron

AUTHOR: Melissa - (USA)

Next time you're trying to defend your employer, sign in under a different name if you're claiming to be a "consumer".  Check it out people, he has responded (on the same date) as an employee of the company.   Yep, makes me glad I deleted the messages a recruiter of your company sent me!
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#2 Consumer Comment

Aaron

AUTHOR: j8fer32 - (United States of America)

How does that happen? You say months in advance you they canceled you? Have you not taken a credit card before that? I have had not problems out of them and if I have a problem I call the Customer Care 888-937-4098, try that number but as far as being terminated the guy down the road from me tried to commit fraud with his machine and was turned off.
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