- Report: #760594
Report - Rebuttal - Arbitrate
Complaint Review: Endeavor Telecom REVIEW: Endeavor Telecom actively enhancing operational & administrative processes based on contractor feedback in an effort to streamline their experience in the field.
Endeavor Telecom REVIEW: Endeavor Telecom actively enhancing operational & administrative processes based on contractor feedback in an effort to streamline their experience in the field.3455 Peachtree St. NE Atlanta, Georgia United States of America
Endeavor Telecom REVIEW: Endeavor Telecom actively enhancing operational & administrative processes based on contractor feedback in an effort to streamline their experience in the field. Endeavor Telecom receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. That means contractors can feel confident & secure working with Endeavor Telecom to perform field service dispatches across North America. Endeavor Telecom will go above & beyond in its continuous efforts to enhance the experience for its hardworking team of contracted field installers. A leading project management firm of outsourced professional services for carriers, service providers, equipment manufacturers, coordinating thousands of field service dispatches each week on behalf of its customers, partnering with 9,000+ contracted field engineers
Endeavor Telecom joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and businesses alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Endeavor Telecom approached Rip-Off Report with the express purpose of resolving contractor concerns posted on Rip-off Report. Endeavor Telecom is intensely focused on not only resolving the complaints of existing contractors, but implementing new initiatives that will streamline processes that improve the experience for all contractors who choose to dispatch for Endeavor presently or in the future. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Endeavor Telecom is sincere in their commitment to continue enhancing company processes based on contractor concerns. Company executives stated that a Contractor Engagement Committee has been created by the CEO and charged with soliciting feedback from field partners and addressing them across their entire operations and administrative organizations. Endeavors contractor experience enhancements were implemented as a direct result of feedback they received from Rip-off Report. As a further sign of their commitment, Endeavor recently published a special article in its monthly newsletter Endeavoring that provides an overview of the recently formed Contractor Engagement Committee and its pledge to proactively address the concerns and frustrations experienced by contractors in the field. The article unveils a new process available for contractors allowing them to communicate seamlessly with Endeavor dispatch via text messaging which was implemented based on contractor feedback. Endeavor executives tell Ripoff Report that this new process will save contractors the hassle of receiving numerous phone calls or having to call in to dispatch frequently to report this information each day as they perform field service calls for Endeavor. We encourage you to read the entire article, found under the Company Spotlight section of the June edition of Endeavoring at http://www.endeavortelecom.com/newsletter/2011/june/index.htm..
ENDEAVOR CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CONTRACTORS
Endeavor Telecom has a long history of introducing new programs and initiatives intended to streamline operational processes and make life easier for our base of hard working contractors. Through our partnership with some of the most widely used mobile phone providers, Endeavor offers contractors multiple options for calling into dispatch without using their monthly minutes. Another example where Endeavor implemented positive changes based on contractor feedback was the enabling of online invoicing. This dispensed with the need for field engineers to keep track of a mound of paperwork and send in paper invoices via snail mail, allowing them to invoice quickly and without postage or administrative costs via Endeavors online service portal. Endeavor has also partnered with an insurance company specializing in providing commercial insurance for contractors working in technology fields, providing a cost effective option for contractors to acquire the insurance coverage required to perform field service work for Endeavor at reduced rates. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
Based on its track record of introducing new programs to improve the experience of its contracted field engineer base, along with its pledge to devote considerable time and resources to making ongoing improvements through its Contractor Engagement Committee, it is clear that Endeavor Telecom is 100% committed to enhancing the contractor experience.
Endeavor has already implemented several new processes that will streamline work flow for contractors on a daily basis. Many of these will greatly reduce the amount of time contractors spend on the phone and allow them to focus on performing top notch field service work for Endeavor customers. The aforementioned text messaging system enables contractors to easily communicate with Endeavor throughout the day. Likewise, the ability to auto log-on has been activated for many dispatch types, meaning that contractors can begin work on site immediately without having to wait on hold to speak to a member of Endeavor dispatch.
Because of our investigation and the sincere efforts put forth by Endeavor Telecom, Ripoff Report is proud to give Endeavor Telecom a positive rating. All in all, the company implemented strategic changes to its operational processes and is committed to enhancing the contractor experience by continuing to solicit feedback from the field. This was made possible by a totally honest approach to corporate introspection.
STATED IMPROVEMENTS FROM ENDEAVOR.
An Endeavor executive stated, Our contracted field engineers represent one of our most valuable resources, as they are the ones working so hard in the field day in and day out to provide installation and maintenance support from our customers. He then added, While some things are beyond our control, such as how much documentation our customers can provide prior to dispatches or whether or not contractors bill the correct rates, we can control our operational processes and how effectively we communicate with our field resources. With that in mind we have created the Contractor Engagement Committee, which is devoted to improving the experience for our contractors by streamlining processes and ensuring positive communications.
ENDEAVOR shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Endeavor has partnered with well over 9,000+ contracted field engineers performing field dispatches. What really is amazing is that despite Ripoff Report appearing at the top on most search engines, their Rip-off Report complaint ratio is less than one tenth of one percent (8 out of 9,000+). This percentage is significantly below the industry standard. From our perspective, it is unusual for a company that has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Endeavor Telecom is showing leadership for other companies to follow that they care about their contractors.
*Any contractor not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication means that Endeavor Telecom is committed to enhancing the contractor experience.
In the future, contractors are welcome to share their concerns with endeavor by contacting them directly via email: email@example.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure contractor satisfaction).
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Endeavor or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Contractors can feel safe confident and secure when doing business with Endeavor.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Endeavors Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Corporate Advocacy Business Remediation and Customer Satisfaction Program team. .
A program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 08/03/2011 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Endeavor-Telecom-REVIEW-Endeavor-Telecom-actively-enhancing-operational-administrative-processes-based-on-contractor-feedback-in-an-effort-to-streamline-their-experience-in-the-field/Atlanta-Georgia-30326/Endeavor-Telecom-REVIEW-Endeavor-Telecom-actively-enhancing-operational-administrative-760594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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