- Report: #649723
Report - Rebuttal - Arbitrate
Complaint Review: Endeavor Telecom | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. Endeavor commitment to enhancing the contractor experience.
Endeavor Telecom | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. Endeavor commitment to enhancing the contractor experience.P.O. Box 674255 Marietta, Georgia United States of America
Endeavor Telecom REVIEW: Endeavor commitment to enhancing the contractor experience. Endeavor past and current approach to business is focused on soliciting feedback from field install contractors and streamlining operational processes based on these concerns.
*UPDATE: Endeavor Telecom pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Endeavor Telecom recognized by Rip-off Report as a Verified Safe business.
*Consumer Comment: Uh, I've never been anywhere near this page...
*Consumer Comment: Well, OK.
*UPDATE EX-employee responds: they will deceive to keep your money
*Author of original report: Biggest rip off to hit the IT outsourcing Industry!
*Author of original report: More Endeavor BS
*Author of original report: Typical day with Endeavor.
*Author of original report: SOS!
*Author of original report: Update
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Editors UPDATE: Positive rating and recognition has been given to Endeavor for its ongoing commitment to enhancing the experience for contractors in the field.
Rip-off Reports discussions with Endeavor Telecom has revealed the companys long history of implementing new initiatives that streamline operational processes intended to make the daily activities for contractors easier, more efficient, and more cost effective. Previous such programs have provided cost effective options for contractors to acquire commercial insurance coverage at reduced rates, given contractors options for calling into Endeavor dispatch without using up their monthly mobile minutes, and helped reduce administrative overheard for contractors by allowing them to invoice online. [continued below]....
Endeavor executives have advised that listening to contractor feedback and implementing streamlined processes based on this feedback is a critical element in their operations strategy. This means that partner contractors who perform field dispatches for Endeavor can expect their feedback will be heard and applied in the companys ongoing process enhancements. In fact, Endeavors CEO has recently created a Contractor Engagement Committee whose goal is to proactively engage contractors to solicit feedback from the field on a regular basis.
The committee tackles these concerns by bringing in members from all operations departments and collectively implementing new initiatives across the organization to ensure a positive experience for its base of hard working contractors. Since its inception, the committee has already implemented a new process that allows contractors to communicate with Endeavor dispatch via text messaging regarding their arrival times to scheduled appointments, minimizing the number of calls they receive and the amount of time they must spend on hold calling in. This new process was implemented as a direct result of contractor feedback.
In summary, after our investigation, which included discussions with members of the executive management team, Rip-off Report is convinced that Endeavor Telecom is committed to their contractors and their efforts to continually enhance company processes based on their concerns and feedback.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Endeavor Telecom Communications, data contracting company. Marietta, Georgia
Endeavor Telecom will recruit technicians to help them provide service in your local area. They will give you this nice legal contract, and once you agree to start taking work from them, they will waste your time, by sending you out on work orders with no or incorrect information. When you call to check in or out, they will keep you on hold sometimes for hours. They will cut the rate they have promised to pay you, if the job cannot be completed, even through no fault of yours, and even in fact if it is their customer's fault, by not sending the proper equipment, or possibly because the support person you are working with just is incompetent, and does not know how to program the equipment they are working on. I believe part of their strategy, is to turn even the simplest of calls into something where the technician sits on site for hours, mostly on hold, listening to paradise radio. This way they are liable to run up three to five times the actual amount of labor, by simply having each technician sit on hold for two to three hours, to complete a one hour call. None of this time is paid for. While they may tell you they are paying you for the hold time, they do not. They log you in, based on the time they finally picked up the phone, and log you out, based on the time you first entered their queue. Some of their clients are New Edge networks, and Megapath. Megapath, Speakeasy, and Covad merged recently. I was sent on a call, where a Covad technicain was supposed work with me, to observe how Endeavor was handling the Speakeasy installations. Endeavor actually gave me a "special" number to call, in order to not have my calls get lost in their queue, and have him see how long Endeavor makes their contractors sit on hold. As I am writing this, I have already been on hold for 16 minutes, because they have given me two work orders for the same customer, Megapath, with out the information I need to even start the job. I think if enough people get together, there should be a way to sue Endeavor for all of the time their contractors WASTE sitting on hold.. I think it would amount to millions of dollars if they were made to pay the technicians for the time on hold. We are paid to perform technical services, not sit around on our hands waiting for them to pick up the phone. I could not recommend Megapath, as they seem to not have a problem wasting people's time, the cost of course, which gets passed on to their customers.
This report was posted on Ripoff Report on 10/11/2010 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Endeavor-Telecom-Ripoff-Report-Verified-businesses-you-can-trust-Commitment-to-customer-satisfaction-positive-rating-for-its-customer-support-from-Ripoff-Report-Endeavor-commitment-to-enhancing-the-contractor-experience/Marietta-Georgia-30006/Endeavor-Telecom-REVIEW-Endeavor-commitment-to-enhancing-the-contractor-experience-Endea-649723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Endeavor Telecom | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report. Endeavor commitment to enhancing the contractor experience.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.