- Report: #653014
Report - Rebuttal - Arbitrate
Complaint Review: Endeavor Telecom
Endeavor Telecom120 Interstate North Parkway, Suite 210 Atlanta, Georgia United States of America
Endeavor Telecom REVIEW: Endeavors executive team and employees are committed to enhancing the contractor experience. Contractor Engagement Committee created to listen to contractor feedback and initiate programs designed to enhance their experience in the field.
*UPDATE: Endeavor Telecom pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Endeavor Telecom is recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive rating and recognition has been given to Endeavor for its ongoing commitment to enhancing the experience for contractors in the field.
Rip-off Reports discussions with Endeavor Telecom has revealed the companys long history of implementing new initiatives that streamline operational processes intended to make the daily activities for contractors easier, more efficient, and more cost effective. Previous such programs have provided cost effective options for contractors to acquire commercial insurance coverage at reduced rates, given contractors options for calling into Endeavor dispatch without using up their monthly mobile minutes, and helped reduce administrative overheard for contractors by allowing them to invoice online.
Endeavor executives have advised that listening to contractor feedback and implementing streamlined processes based on this feedback is a critical element in their operations strategy. This means that partner contractors who perform field dispatches for Endeavor can expect their feedback will be heard and applied in the companys ongoing process enhancements. In fact, Endeavors CEO has recently created a Contractor Engagement Committee whose goal is to proactively engage contractors to solicit feedback from the field on a regular basis.
The committee tackles these concerns by bringing in members from all operations departments and collectively implementing new initiatives across the organization to ensure a positive experience for its base of hard working contractors. Since its inception, the committee has already implemented a new process that allows contractors to communicate with Endeavor dispatch via text messaging regarding their arrival times to scheduled appointments, minimizing the number of calls they receive and the amount of time they must spend on hold calling in. This new process was implemented as a direct result of contractor feedback.
In summary, after our investigation, which included discussions with members of the executive management team, Rip-off Report is convinced that Endeavor Telecom is committed to their contractors and their efforts to continually enhance company processes based on their concerns and feedback.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Endeavor Telecom BIG WASTE OF TIME. Atlanta, Georgia
I am currently a field engineer working for endeavor telecom and since I've started the whole thing has been nothing but one big headache. They constantly screw up and send techs onto site with little to no info or the incorrect packets / work orders. The hold times once you arrive, have issues with a site or try to logout of a ticket are beyond ridiculous.. 1-3hrs is the average and they will not pay you for this unless you stay on site. They will try and weasle their way out of paying travel, OT, 30 min here, 30 min there and try and dispute just about anything. I honestly can't believe this company is still in business with the way they treat their contractors & customers. I've had them on the phone and full on lie to large companies that they were another company because the companies they were contracted by would lose the contract if the large company knew what was going on. The TAC reps are usually rude and arrogant and really try to cram as many techs through the pipeline w/ little to no info or passing the responsibility off to the techs to deal with all kinds of issues that are way out of scope. The TAC reps will also ask you to do just about anything to get a job done. I'm pretty much at a breaking point.
This report was posted on Ripoff Report on 10/19/2010 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Endeavor-Telecom/Atlanta-Georgia-30339/Endeavor-Telecom-REVIEW-Endeavors-executive-team-and-employees-are-committed-to-enhancing-653014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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