- Report: #669184
Report - Rebuttal - Arbitrate
Complaint Review: Endeavor Telecom
Endeavor TelecomP.O. Box 674255 Marietta, Georgia United States of America
Endeavor Telecom Theft of services Marietta, Georgia
*UPDATE Employee: endeavor telecoms payment practices
*Author of original report: Update
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I wouldnt waste my time doing any calls for endeavor, that is if you want to get paid.
I am a victim of their sneaky tactics that they are currently using NOT to pay technicians that perform work for them.
They call you to do a job, tell you what you dont and do need for the job and after you complete the work they cancle the ticket claiming you didnt have something the staffer told you that you didnt need.
In my case, I did exactly what I was sent to do for this EMERGENCY CALL. I did troubleshooting of the phone system and discovered issues in the programming. I also made note of a phone line that was not run in the store. I was asked to pull the line in but when I told the endeavor rep that I didn't have any because I was told that I didn't need any, i was met with " OH YOUR REFUSEING TO DO THE JOB". I found that very professional! I was then given a close out after being on site for 4 hrs. When I got back to my office and went to close out the ticket, I discovered that endeavor had CANCLED the ticket after I had left.
Endevor staff acts in the most unethical manner that I have seen. Everything from trying to log you in on site at the time they talk to you, and not for the amount of time you were on hold trying to get checked in to failing to fully document calls so that people can get paid for the time they work.
Give these guys a wide birth and dont be afraid to speak to their customers about the way they do business.
Oh and dont hold your breath on getting any resolution, they will tell you what you want to hear and then ignore you.
Eventually they are going to run out of quality techncians or face a class action because of their business practices.
This report was posted on Ripoff Report on 12/07/2010 08:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Endeavor-Telecom/Marietta-Georgia-30006/Endeavor-Telecomnbsp-Theft-of-services-Marietta-Georgia-669184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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