- Report: #652788
Report - Rebuttal - Arbitrate
Complaint Review: Endeavor Telecom
Endeavor Telecom120 Interstate North Parkway Internet United States of America
Endeavor Telecom REVIEW: Endeavor commitment to enhancing the contractor experience. Endeavor past and current approach to business is focused on soliciting feedback from field install contractors and streamlining operational processes based on these concerns.
*UPDATE: Endeavor Telecom pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Endeavor Telecom recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive rating and recognition has been given to Endeavor for its ongoing commitment to enhancing the experience for contractors in the field.
Rip-off Reports discussions with Endeavor Telecom has revealed the companys long history of implementing new initiatives that streamline operational processes intended to make the daily activities for contractors easier, more efficient, and more cost effective. Previous such programs have provided cost effective options for contractors to acquire commercial insurance coverage at reduced rates, given contractors options for calling into Endeavor dispatch without using up their monthly mobile minutes, and helped reduce administrative overheard for contractors by allowing them to invoice online.
Endeavor executives have advised that listening to contractor feedback and implementing streamlined processes based on this feedback is a critical element in their operations strategy. This means that partner contractors who perform field dispatches for Endeavor can expect their feedback will be heard and applied in the companys ongoing process enhancements. In fact, Endeavors CEO has recently created a Contractor Engagement Committee whose goal is to proactively engage contractors to solicit feedback from the field on a regular basis.
The committee tackles these concerns by bringing in members from all operations departments and collectively implementing new initiatives across the organization to ensure a positive experience for its base of hard working contractors. Since its inception, the committee has already implemented a new process that allows contractors to communicate with Endeavor dispatch via text messaging regarding their arrival times to scheduled appointments, minimizing the number of calls they receive and the amount of time they must spend on hold calling in. This new process was implemented as a direct result of contractor feedback.
In summary, after our investigation, which included discussions with members of the executive management team, Rip-off Report is convinced that Endeavor Telecom is committed to their contractors and their efforts to continually enhance company processes based on their concerns and feedback.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Endeavor Telecom no support, insane hold times, flaky documentation and cancelled my call, Internet
I was contacted by a representative of Endeavor Telecom to do some contract work for them. I signed an agreement package, and from the moment I first spoke, all the guy wanted to know was when I could start, when could I start. I took a job, and downloaded the Service Request, read the information and followed it to the key. I wasn't able to log into the 'TAC' to sign in to say I was onsite, I was on hold for over an hour. All the pertinent network information in the supplied documents was missing or incorrect, I did a bunch of cabling that wasn't supposed to be part of the job and then to make matters worse, the supplied phone numbers in the Service Request to to testing where incorrect.
Today I received an e-mail saying they cancelled my call. I can only take this to mean that they are not going to pay me for the 2 1/2 hours of work I did for them. I imagine they will call me again to do more work. I won't accept any more work from them.
This report was posted on Ripoff Report on 10/19/2010 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Endeavor-Telecom/internet/Endeavor-Telecom-REVIEW-Endeavor-commitment-to-enhancing-the-contractor-experience-Endea-652788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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