- Report: #554329
Report - Rebuttal - Arbitrate
Complaint Review: Enerbank USA
Enerbank USA1245 E.rickyard Rd. Ste. 640 Salt Lake City, Utah United States of America
Enerbank USA A great way of collecting extra interest!!!!!!! Salt Lake City, Utah
In May 2008 My husband and I replaced all of the windows in our home through Clearview Window Company in Valrico, FL. The company hooked us up with Enerbank USA in Salt Lake City , Utah. The loan gave us 1 year with no interest. The loan was for 5900.
Enerbank sent us a coupon book . We sent $1000.00 in Feburary 2009. In March 2009 we sent a payment of 161.43 In May we called to get a complete pay off total . The exact figure that I was given was 4038.57 .We sent a check to them. I was totally confident that the loan was paid in full.
We recieved a letter in January 2010, the letter was dated on December 2009, that we owed 1814.49! We called Enerbank USA and the customer service person told us that when we sent in the 4038.57 it was 700.00 short. and that we owed 1114.49 for interest on the 700.00 that we did not pay before the 1 year deadline for no interest. The interest is acrueing daily!!! Why did it take so long for them to let us know!!!!!
We would have glady payed the amount if we had known the real pay off total. We depended on the customer service person to do their job.
This report was posted on Ripoff Report on 01/14/2010 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enerbank-USA/Salt-Lake-City-Utah-84106/Enerbank-USA-A-great-way-of-collecting-extra-interest-Salt-Lake-City-Utah-554329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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