- Report: #344149
Report - Rebuttal - Arbitrate
Complaint Review: Enerbank USA
Enerbank USA1245 E. Brickyard Road Salt Lake City, Utah U.S.A.
Enerbank USA VERY RUDE AND UNPROFESSIONAL Salt Lake City Utah
That little episode happened in February of this year. I continue making payments, using my little coupon book and making sure the payments are on time! Fast forward four months to now, June 2008. This last Monday I received another call from Christine and she told me that my payment was late. I told her that the payment was made and mailed last Tuesday (no lie- it WAS mailed) and that it did not take a week for money to get from my home state to Salt Lake City. She said she marked my record. On Tuesday, I had time to check my banking account online and noticed that the Enerbank check cleared my bank on the day that Christine had called. I then call up Enerbank and spoke with Chris (female). Chris told me that the payment was recorded in their system on Friday. I told Chris, "well, Christine is a pain in the butt - here she is calling me when you already received payment and it was NOT late". And no, I was not being NASTY, just showing that I was ticked that they were calling when there was NO need! Chris became VERY angry and said..."DO NOT TALK ABOUT MY ASSOCIATE THAT WAY. IF YOU PAID YOUR BILLS ON TIME, WE WOULD NOT BE CALLING". Trying to remain calm, I told her that I do pay my bills on time and this was Enerbanks fault - not mine. I told her that she was being unprofessional and she said "not everyone likes her". I was getting more angry, so I just hung up the phone!
Bottom line is, if you are going to do remodeling on your home, PLEASE make sure with your contractor that they do NOT use Enerbank USA located in Salt Lake City. They are a bunch of unprofessional idiots, who can't their paperwork out nor can they get accurate reports from their accounting department!
Bloomfield Hills, Michigan
This report was posted on Ripoff Report on 06/25/2008 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enerbank-USA/Salt-Lake-City-Utah-84106/Enerbank-USA-VERY-RUDE-AND-UNPROFESSIONAL-Salt-Lake-City-Utah-344149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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