• Report: #1074779

Complaint Review: Enerbank USA

  • Submitted: Sat, August 10, 2013
  • Updated: Sat, August 10, 2013

  • Reported By: Annoyed — Oak lawn Illinois
Enerbank USA
Salt Lake City , Utah USA

Enerbank USA Annoying customer service liars cheaters Salt Lake City Utah

*Consumer Comment: ENTERBANK

*UPDATE Employee: Response

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I had work done by a painter who "uses" this company to finance.

 

i had a loan for same as cash and I paid it off on time. 

 

Two years alter I receive a notice that says I didn't pay it off on time and I have a balance of the interest left. 

 

I have been getting lots of phone calls from a Lisa who is very rude. She once gave me to a "lawyer" who said that I can have litigation s against me. He used the word "yous" a lot. non-articulate. 

 

I told them that even though it was their fault that they didn't "process" the payment on time, I am now unemployed and can't pay anything they became a bit forceful with their mailings and phone calls at all hours of the day. 

 

I paid it on time....they want the interest.....they are scammers...cheaters....liars......


This report was posted on Ripoff Report on 08/10/2013 09:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enerbank-USA/Salt-Lake-City-Utah/Enerbank-USA-Annoying-customer-service-liars-cheaters-Salt-Lake-City-Utah-1074779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

ENTERBANK

AUTHOR: ROBERTRO - ()

 I have been contacted by an Enterbank Representative from the corporate Offices. The woman whoo called was very caring and courteous. She asked me about my complaint and I stated that the only reason I filed was because I made a large payment Of $5,000 leaving only $360 to be paid prior to July,2014 to avoid paying any interest. She stated that they are working to provide monthly statements and the possibility to accept debit or credit card payments on accounts in the future. You can call and make a payment usinging your bank routing and acct number but they will impose a $5 fee. So right now if you make an extra or large payment you have to call them like I did a few days ago and again the young lady I spoke to was very nice and accomodating in providing me with my new balance. In conclusion it is imperative to pay off the loan on time or a large interest  amount will be tacked on to your loan. In my case I owe $360. If not paid by July it would be a balance of approximately $910 so they have to make money some how they are a business and the money is made on parties or loan customers that do not pay off their balances in the allowed time period. My suggestion to all pay them off in time or you will pay an exorberant interest fee, Sincerely, Robert of  Las Vegas, Nv Ps: My loan was for energy saving work completed up in the eves and crawl spaces of my house such as radiant barriers,insulations being high end insulations and mastic coatings on all ducts. I believeI wrote a fair rebuttal and clarify and remove my complaint against Enerbank USA. The original compalint below is not mine , I filed only a few days ago and been involved with Enerbank since summer 2013.

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#2 UPDATE Employee

Response

AUTHOR: nlwatkins - ()

We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM – 7:00 PM ET] for any customer who has questions about or problems with his or her account. 

With our Same as Cash loans, if the full principal balance is received on or before the Same as Cash expiration date all accrued interest is waived. The only way a balance would be remaining is if the payment was received after the Same as Cash expiration date, or was not paid in full.

EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall.  We maintain an “A+” rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner. If you feel that you were treated poorly please contact our office at the number listed above so we have the opportunity to look into it.

 

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