EnerbankUSA Not statements from bank for a loan for years , Internet

We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM – 7:00 PM ET] for any customer who has questions about or problems with his or her account.  For our “Same as Cash” customers,  we do send notification of the Same as Cash expiration date at the beginning of the loan, and we send at least one reminder letter approximately 30 days prior to their Same as Cash expiration date to remind our customers that the date is approaching.  EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall.  We maintain an “A+” rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner. If you feel that you were treated poorly please contact our office at the number listed above so we have the opportunity to look into it.

Since Banks and other lenders ignore people that do not say or do things exactly the way the petty little rules are set up:

I advise you to contact a Credit counseling service.

You state and the Federal Government maintain a list of reputable Counselors.

Many are non Profit organizations

They will be able to advise you what you need to do and say in exactly the right way to make these people stop harassing you, provide documentation and finally go away.

Good Luck