My November telephone bill contained charges from Enhanced Billing Services, Inc (ESBI) on behalf of VoiceXpress of $22.07 for voice mail services. I never ordered the services and had never heard of the company.
I immediately called my local phone company and asked that the charges be removed. The customer dis-service rep said that I had buyer's remorse and shouldn't buy things I couldn't pay for. I got pissed, hung up and called back again. The next lady was nicer and said I should call ESBI and request that the charges be removed.
The lady at ESBI sounded insincere when said she would remove the charges. I called my local phone company and asked that a block be placed on my account to stop future unauthorized charges. I thought the nightmare had ended.
My December bill contained the same charges. If I turn off my answering machine, the fictitious voice mail doesn't pick up. How do I get this company to stop billing me for non-existent services? My local phone company doesn't seem interested in helping. I think my only option is to cancel my local phone service. I really don't want to do that, but what are my options?
I written letters to all my local news stations, all the new stations in San Antonio (where ESBI is headquartered), the FTC, the FCC, the Florida Public Service Commission (regulates telecom) and my local phone company. The only response I got was from the FCC saying that they don't handle my type of problem.
This is so frustrating!!!
I did a net search on ESBI and found all this information about its illegal business practices. Why can't the agencies that are supposed to protect the consumer shut this company down permanently? Why are the local telephone companies so unwilling to help? I wish I was a lawyer. I would fight this to the death...