- Report: #354540
Report - Rebuttal - Arbitrate
Complaint Review: Enhanced Services Billing Inc.
Enhanced Services Billing Inc.7411 John Smith Drive Ste. 200, San Antonio, Texas U.S.A.
Enhanced Billing Services Inc. - Enhanced Services Billing Inc. Unauthorized Charges on AT&T Phone Bill San Antonio Texas
Next thing I know I'm getting charges of $42.35 PER MONTH on my AT&T Bill.
I called the number listed on the bill (1-888-288-3724, "Enhanced Services Billing, Inc") and spoke to an incredibly rude woman who said her name was Ashley.
She told me they had a recording of me saying "yes" for this service, and that a letter had been sent to me confirming the order. I never received any letter.
I told her that I was adamant with the young man who called that I did NOT want the enhanced listing. She was belligerent and rude, but ultimately gave me a confirmation number for the cancellation - which was for only $39.95. She claimed the remaining $2.40 was taxes that would be reimbursed by my "local phone company."
All this time, I thought I was speaking to an AT&T representative.... it wasn't until after the call that I realized this was a scam.
Sadly, I did not keep a record of the date of the first call, or the man's name who made it. But this post will be followed by a letter to Enhanced Services Billing, copied to AT&T and the FCC.
Rochester Hills, Michigan
This report was posted on Ripoff Report on 07/23/2008 05:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enhanced-Services-Billing-Inc/San-Antonio-Texas-78229/Enhanced-Billing-Services-Inc-Enhanced-Services-Billing-Inc-Unauthorized-Charges-on-AT-354540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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