- Report: #450028
Report - Rebuttal - Arbitrate
Complaint Review: Enigin PLC
Enigin PLCSouthview House, St Austell Enterprise Park St Austell, Other United Kingdom
Enigin PLC Believed to have missold me St Austell Other
*Consumer Comment: Energy Saving Systems Statement
*UPDATE Employee: Response to Criticised Business Model
*Consumer Comment: Another Enigin Distributor
*Consumer Comment: Confused About Enigin -Reply
*Consumer Comment: Confused About Enigin
*General Comment: Continued money back request
*General Comment: to tim mcmahon
*Consumer Comment: Enigin Partner
*UPDATE Employee: Official Response from Enigin Plc
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In the five months since I joined I have had one telephone call asking me how it was going and that is it. It really is a case of taking your money, giving you the training and then forgetting about you. The great pity with that is that the training is very good but there is too much to take in over just one week and when you call for help after that week it just isn't there. It says something when your allocated Business Manager cannot even tell you what type of Eniscope you have and it takes further chasing to reveal that they are all the same !
I should mention the fact that I believe I was missold in the first place as I was sold an area that had already been allocated to another "partner". When I became aware of this other "partner" I contacted Enigin who told me that they were dormant. They were not dormant at all as they tried to sell to a friend of mine ! Bearing in mind how few "partners" Enigin have in this country then you would think that they would not have a problem remembering whose money they took and for what area.
I have used the word "partner" in this way as I have never felt any part of a partnership. It felt that I was Enigins customer and once I was relieved of my money then I could be dismissed. Even the website that they want you to use only mentions the partners name in the url, such as fredbloggs.eniginpartner.com, and on the Contact page in a little space below the Submit button where almost nobody would ever see it. It becomes clear that there is no great consideration been done in the interests of a partnership.
As I know Enigin watches this site and will probably reply. I have just stated it as it is, I have not libelled anyone and more importantly I can back everything up with all the emails and the paperwork that I have had from Enigin. I can provide screenshots on demand if anyone is interested. And yes it is true that I never paid the VAT when I joined as I was not VAT registered at the time and following a spell of ill health and the complete lack of support from Enigin I never really got going. The thought of trying to shift a monitor, some rubber wrist bands and coasters for several thousand pounds a time never did seem to be a winning technique in the current market and the lack of any other "partners" backing up Enigin seems to confirm this.
This report was posted on Ripoff Report on 05/08/2009 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enigin-PLC/St-Austell-Other/Enigin-PLC-Believed-to-have-missold-me-St-Austell-Other-450028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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