- Report: #891036
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Car Rental
Enterprise Car Rental18803 Studebaker Road Cerritos, California United States of America
Enterprise Car Rental Unapproved use of credit card Cerritos, California
Upon researching my credit card accoount online, I noticed that Enterprise had deducted $16.56. I called them and they informed me that they had charged me for gas. I told the representative that I did not drive the car and they had charged my credit card without my approval. I was then told that they have the athority to do this without even notifying me. I don't agree. I don't know how much or who drove the car after I left it off at Infiniti.
They should be investigated for unlawful practices and failure to notify the customer of the use of their credit/debit cards. One other time I had to use their services and the representative told me I had to use my insurance company. I was then informed by AAA that that was absolutely not true and they intervened for me. Enterprise should know the rules and follow them. I woiuld appreciate a follow up report from the BBB on both matters. Thank you
This report was posted on Ripoff Report on 05/31/2012 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Cerritos-California-90703/Enterprise-Car-Rental-Unapproved-use-of-credit-card-Cerritos-California-891036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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