- Report: #891036
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Car Rental
Enterprise Car Rental18803 Studebaker Road Cerritos, California United States of America
Enterprise Car Rental Unapproved use of credit card Cerritos, California
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Upon researching my credit card accoount online, I noticed that Enterprise had deducted $16.56. I called them and they informed me that they had charged me for gas. I told the representative that I did not drive the car and they had charged my credit card without my approval. I was then told that they have the athority to do this without even notifying me. I don't agree. I don't know how much or who drove the car after I left it off at Infiniti.
They should be investigated for unlawful practices and failure to notify the customer of the use of their credit/debit cards. One other time I had to use their services and the representative told me I had to use my insurance company. I was then informed by AAA that that was absolutely not true and they intervened for me. Enterprise should know the rules and follow them. I woiuld appreciate a follow up report from the BBB on both matters. Thank you
This report was posted on Ripoff Report on 05/31/2012 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Cerritos-California-90703/Enterprise-Car-Rental-Unapproved-use-of-credit-card-Cerritos-California-891036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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