- Report: #713460
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Car Rental
Enterprise Car Rental1245 ST. GEORGES AVE Colonia, New Jersey United States of America
Enterprise Car Rental Enterprise Rental Publicly humiliating lecture (trainees and customer(s) from mgr about insurance. On STD weather-related - severe COPD, ran out of oxygen, was crying and he continued to berate me. Gave only 1/2 refund Colonia, New Jersey
*Consumer Comment: People can attack me all they feel like I will not give In or stop posting comments I am a human being to not some dog people can abuse I am tired of people thinking I don't have any rights
*Consumer Comment: Hey, Charles......
*Consumer Comment: To Flynrider There Is No Need For you To Post Useless insluts Or Put People Down
*Consumer Comment: No surprise.
*Consumer Comment: Why don't you grow up to the last person who made a comment its all about stealing and doing custormers wrong these days and you make things worse
*Consumer Comment: You need to grow up.
*UPDATE Employee: We are listening and would like to discuss.
Avenue/Rte 35 in Colonia, NJ still upset me months later. Right now, I am nervous since I slipped a note under the door Saturday afternoon and don't want any trouble since I am sure this is what Enterprise management wants their people to do when a customer asks for refunds and this guy is also a victim.
But, if Enterprise encourages this type public lecturing made me uncontrollably sob in the office after I was told about my not reading what I signed when I asked for the insurance to be
canceled retroactively and my total misunderstanding about what type of insurance I purchased. If this is what Enterprise does, I want a full refund as well as some punitive damage award due to the stress this experience has caused me. I am a hard-working person who tries to be ethical and kind - who has made many mistakes but thank God still has a conscience.
The Manager (in front of staff and customers) went on and on how if I had had an accident, I would have immediately looked to Enterprise and their insurance company and not mine - I doubt that
companies operated that way when they find out redundancy in coverage. I
wonder and will find out what happens if Enterprise's insurance
provider actually pays out anything when a customer has their own
policy/polices. He said he was being more than fair to give me half a refund.
In the end, an articulate, educated and extremely nice trainee brought me home and even brought my groceries to the door since I couldn't do it.I rented a "weekend special" plus, I recall, one additional day. My son drove himself back to his NJ school with my car (freshman can only have a car on campus for no more than 2 weeks/year).
There's more to the story since another nice trainee who rented me the car got me interested in checking out sales of rental cars and I spent a good amount of time the day the rental was return with great people at an Enterprise Sales Office.
I remember thinking it odd that getting back the rental at the exact minute may have been an issue even though I spent a good deal of time at an Enterprise Sales office and thought that would excuse me I got the impression about being late may be an issue.
This report was posted on Ripoff Report on 04/04/2011 12:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Colonia-New-Jersey-07067/Enterprise-Car-Rental-Enterprise-Rental-Publicly-humiliating-lecture-trainees-and-custome-713460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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