• Report: #1003332

Complaint Review: Enterprise Car Rental

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  • Submitted: Fri, January 25, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: Jess — Plano Texas U.S.A.
Enterprise Car Rental
4001 N Central Expressway Plano, Texas United States of America

Enterprise Car Rental Deceptive Trade Practices - "Damages" Plano, Texas

*UPDATE Employee: Enterprise Cares

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Where to go to get scammed on damages that are not just exaggerated but fabricated ?   Your local friendly Enterprise.

My credit card rental insurance took care of this, but I couldn't help but laugh at the "documentation".   The photo of an original just over 2 inch curb scrape on the lowermost flexible plastic front fender was doctored by sharply increasing the contrast on the camera used by the local friendly manager.   There was a very distinct bias to the local manager's verbiage.  Enterprise needs to clean up its employee force.

On the other hand, it just might be that Enterprise's business model is to scam you from the minute you step in the door.  Avoid Enterprise like the plague...

This report was posted on Ripoff Report on 01/25/2013 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rental/Plano-Texas-75025/Enterprise-Car-Rental-Deceptive-Trade-Practices-Damages-Plano-Texas-1003332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

Jess,

My name is Katherine and I am on the Enterprise Social Team.

We would like to look into this matter.  Please email Care@Enterprise.com with your contact information, rental agreement number, exact rental location, and all the details.  On the subject line please type reference number 130131-001981.

Thank you for your time!

Katherine
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