- Report: #1000320
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Car Rentals
Enterprise Car Rentals6041 W Kellogg Wichita, Kansas United States of America
Enterprise Car Rentals Damage scam. Wichita, Kansas
*Author of original report: Resolved
*UPDATE Employee: Enterprise Cares
Later that same day, after discussing with my wife, I went to a different location to have the insurance taken off, again, walked round with agent, no damage noted/seen. When I returned the car the agent walked round, seen no damage and gave me the deposit back on my card, however, when he walked across the lot to get a driver he 'happened' to look back at the car and seen a double crack on the lower bumper. I drove the car to and from work, had my manager from work with me when I first picked up the car. Had I hit anything or done any damage I'd have taken it to the body shop that had my car.
From 2 instances of hail and this parked accident I've given them around $14k of work so my relationship with them is very good. I refused to give them my $500 deductible, let them file the damage report but I have a time stamped picture where (if you zoom in) the damage can be seen but was not seen/noted by the 2nd agent. I am still waiting for a promised call back by the store manager, the first agent was off the day I took the car back and he was to talk to her the next day. I will not pay for damage that wasn't mine because of a flawed inspection process.
This report was posted on Ripoff Report on 01/20/2013 06:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Car-Rentals/Wichita-Kansas-67209/Enterprise-Car-Rentals-Damage-scam-Wichita-Kansas-1000320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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