- Report: #1018617
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Holdings LLC
Enterprise Holdings LLCHouston, Texas United States of America
Enterprise Holdings LLC Enterprise Leasing Business practices toward public safety Houston, Texas
They have always had procedures/systems in place to try and avoid this from happening, but the rental branches would overide or bypass them just to get a vehicle back on the road and figure that upon it's return they could get it fixed, if the customer did not have any problems.$$$$
It was like rolling the dice.
If a customer would complain about problems with a vehicle, they would switch them into another.
Then an employee, (porter, branch manager, manager asst.), would test drive the vehicle that the customer complained about having issues, around the block or sometimes just thru the parking lot, put it clean up and rent it to the next renter.
This happened alot.$$$$
Vehicles were not always sent to repair facilities to be checked out, the employees at the rental branches would make that decision depending how many vehicles were availible at that time. Which if you looked at the companies growth thru the years, they ran out of vehicles on several occasions because of mis calculating on forecast numbers on how many vehicles to purchase for that time, and end up seriously short. Therefor keep everything out on the road and put people in vehicles needing service so they would not rent from someone else.$$$$
I know this has happened several times in the period I was employed with them, as a vehicle in a shop hurts the monthly bonu$ structures for branch manager$, area supervisor$, and of course the companie$ bottom line. When vehicles would end up here from other states I would see the same issues with some of those also. Just a FYI
This report was posted on Ripoff Report on 02/22/2013 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Holdings-LLC/Houston-Texas-77090/Enterprise-Holdings-LLC-Enterprise-Leasing-Business-practices-toward-public-safety-Houston-1018617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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