- Report: #786786
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Holdings LLC
Enterprise Holdings LLC600 Corporate Park Dr. Internet United States of America
Enterprise Holdings LLC Enterprise rent a car Enterprise rents unsafe cars and reveals private customer information Internet
*UPDATE Employee: We're Listening
Enterprise rent-a-car personnel also violated the trust of a customer and their rights for confidentiality by giving private customer profile information to an unauthorized person, namely me. Manny, the West Palm Beach, FL branch manager, read out loud the full name and telephone number of a customer from their records. He then showed me the computer screen with the customers private customer profile information displayed. The screen showed things such as full name, address, phone number, last 4 numbers of their credit card, etc. If employees like Manny can feel free to violate customer privacy whenever they wish, how secure is my information or anyone elses who has rented a car from Enterprise rent-a-car!
I presented my concerns, in person, to Thomas Caccamo, Regional Vice President for Enterprise Holdings. I asked him how he would feel if someone gave out information about him. He stated that he would not be very happy. After our meeting, he advised he would call me back later that afternoon, I have not heard from him. It appears that my concerns have fallen on deaf hears and the problems have not been resolved and it appears that they do not care.
I tried to call Mr. Andrew Taylor, CEO of Enterprise Holdings, but was told repeatedly that they do not give out phone numbers for security reasons but what about a customers security and losing our privacy? They have no problem reading off a customers name and phone number for the whole world to hear! I did send an e-mail to Mr. Taylor but did not even receive a response from him.
Today, we are so concerned about our privacy to guard against things like identity theft or harassment. I think it is unconscionable that a company would be so lax when it comes to protecting this type of information. Not to mention allowing cars on the public highways in less than perfect mechanical condition in a blatant disregard for safety and putting profits before people. I would strongly recommend, to anyone considering renting a car, not to use any of Enterprise Holdings companies
(Enterprise rent-a-car, National rent-a-car, Alamo rent-a-car, or WeCar) and look for a different company.
This report was posted on Ripoff Report on 10/09/2011 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Holdings-LLC/internet/Enterprise-Holdings-LLC-Enterprise-rent-a-car-Enterprise-rents-unsafe-cars-and-reveals-pri-786786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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