• Report: #786786

Complaint Review: Enterprise Holdings LLC

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  • Submitted: Sun, October 09, 2011
  • Updated: Mon, October 10, 2011

  • Reported By: M.H. — West Palm Beach Florida United States of America
Enterprise Holdings LLC
600 Corporate Park Dr. Internet United States of America

Enterprise Holdings LLC Enterprise rent a car Enterprise rents unsafe cars and reveals private customer information Internet

*UPDATE Employee: We're Listening

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Enterprise rent-a-car puts customers at risk by intentionally renting recalled vehicles resulting in the deaths of Rachael and Jackie Houck.  (see: http://ovnblog.com/?p=2947for full story).  They are also renting vehicles that are in need of maintenance and service as happened in my case.  The car that they gave me had mechanical problems.  When I started the engine, the vehicle would shake.   When I tried to turn the car to the left or right, the steering wheel was very hard to turn almost as if the steering wheel was getting stuck.  When I would drive straight, the car would drift off badly to the right.   The window sticker indicated that the vehicle was overdue for an oil change as well.  All this occurred in a space of about 20 minutes, the amount of time it took me to get back to the rental office. I was lucky and consider myself blessed that nothing tragic happened to me.  Who will be next?  Unfortunately, it is too late for Rachael and Jackie Houck but we must make sure that no one else is a victim of Enterprise Holdings.

Enterprise rent-a-car personnel also violated the trust of a customer and their rights for confidentiality by giving private customer profile information to an unauthorized person, namely me.   Manny, the West Palm Beach, FL branch manager, read out loud the full name and telephone number of a customer from their records.  He then showed me the computer screen with the customers private customer profile information displayed.  The screen showed things such as full name, address, phone number, last 4 numbers of their credit card, etc.  If employees like Manny can feel free to violate customer privacy whenever they wish, how secure is my information or anyone elses who has rented a car from Enterprise rent-a-car! 

I presented my concerns, in person, to Thomas Caccamo, Regional Vice President for Enterprise Holdings.  I asked him how he would feel if someone gave out information about him.  He stated that he would not be very happy.  After our meeting, he advised he would call me back later that afternoon, I have not heard from him.  It appears that my concerns have fallen on deaf hears and the problems have not been resolved and it appears that they do not care.

I tried to call Mr. Andrew Taylor, CEO of Enterprise Holdings, but was told repeatedly that they do not give out phone numbers for security reasons but what about a customers security and losing our privacy?  They have no problem reading off a customers name and phone number for the whole world to hear!  I did send an e-mail to Mr. Taylor but did not even receive a response from him.

Today, we are so concerned about our privacy to guard against things like identity theft or harassment.  I think it is unconscionable that a company would be so lax when it comes to protecting this type of information.  Not to mention allowing cars on the public highways in less than perfect mechanical condition in a blatant disregard for safety and putting profits before people.   I would strongly recommend, to anyone considering renting a car, not to use any of Enterprise Holdings companies

(Enterprise rent-a-car, National rent-a-car, Alamo rent-a-car, or WeCar) and look for a different company.

This report was posted on Ripoff Report on 10/09/2011 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Holdings-LLC/internet/Enterprise-Holdings-LLC-Enterprise-rent-a-car-Enterprise-rents-unsafe-cars-and-reveals-pri-786786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We're Listening

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for bringing this to our attention and I would be happy to look into this further.  Please email care@enterprise.com with your full name, the rental agreement number, and any other details of your situation.

When emailing please list reference # 111010-003397 in the subject line.

-Amanda with Enterprise Rent-A-Car
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