- Report: #509996
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Relocation Systems/United States Express Van Lines
Enterprise Relocation Systems/United States Express Van Lineshttp://www.usemovers.com/ Ridgefield, Fair Lawn, New Jersey United States of America
Enterprise Relocation Systems/United States Express Van Lines United States Express Van Lines USE THIS MOVER AT YOUR OWN RISK!!!!! Ridgefield, Fair Lawn, New Jersey
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USE THIS COMPANY AT YOUR OWN RISK!!!! Below is information/my experience with Enterprise Relocation Systems/United States Express Van Lines that you should read prior to contracting with this organization:
*Forged documents showing a different amount than what was paid on pickup, therefore causing me to pay money above the quoted price under threat of having items held hostage and being charged storage and a re-delivery fee.
*Unprofessional, Dishonest, and Rude Staff - Staff persistently mislead regarding pertinent information on whereabouts of items. Promised to return calls and messages, never did. The manage/owner/operator are inaccessible (they block the phone option if you call after hours so that you are unable to leave a message or contact manager/owner/operator). Also, an individual by the name of Rachel is especially RUDE, UNPROFESSIONAL, and attempts to rationalize the horrible business practices of this company.
*Advertises as not being a broker, but actually may be contracting work out to other companies (therefore acting as a broker)
*Promised to have items delivered by a certain date, items delivered much later (even later than what they were contractually obligated to deliver items by)
*Lists BBB (Better Business Bureau's logo on it's website as if they are an endorsed member of the organization
*DOT license is actually not currently active
This report was posted on Ripoff Report on 10/15/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Relocation-SystemsUnited-States-Express-Van-Lines/Ridgefield-Fair-Lawn-New-Jersey-07657-07410/Enterprise-Relocation-SystemsUnited-States-Express-Van-Lines-United-States-Express-Van-Li-509996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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