• Report: #838496

Complaint Review: Enterprise Rent-A-CAR

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  • Submitted: Mon, February 13, 2012
  • Updated: Mon, February 13, 2012

  • Reported By: JB — bethesda Maryland United States of America
Enterprise Rent-A-CAR
802 D BELAIR RD BEL AIR, Maryland United States of America

Enterprise Rent-A-CAR Enterprise RAC RIPOFF BEL AIR, Maryland

*UPDATE Employee: We're Listening...

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Was told by the corp office of enterprise RAC that this location did not have a drop box so the car could not be returned sunday. But it turned out infact they did have a dropbox and the corp office provided me with incorrect information thus leading to a extra day worth of charges.

I was told by the corp office the car could not be returned and to keep the car until the business opens on monday before 1200 hours. And then return it due to the lack of a dropbox.


I was charged $42 because of what was told to me by the CORP OFFICE. And i don't feel i should have to pay it because i was going off of information from the CORP OFFICE.

This report was posted on Ripoff Report on 02/13/2012 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-CAR/BEL-AIR-Maryland-21014/Enterprise-Rent-A-CAR-Enterprise-RAC-RIPOFF-BEL-AIR-Maryland-838496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We're Listening...

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for bringing this to our attention and we'd be happy to look further into this.  Please email care@enterprise.com with your full name, the renting location, the number you called for the Corporate Office, the individual you spoke with and any other details. 

When emailing please list reference # 120213-003205 in the subject line.

Amanda
Enterprise Rent-A-Car
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