• Report: #1160880

Complaint Review: Enterprise Rent-A-Car

  • Submitted: Wed, July 09, 2014
  • Updated: Wed, July 09, 2014

  • Reported By: Divyesh — Redmond Washington
Enterprise Rent-A-Car
16241 Ne 74Th St Redmond, Washington USA

Enterprise Rent-A-Car Enterprise Car Rental This is fraudulent company and Enterprise Rent a Car -Redmond is the worst rental shop you would ever want to go. Redmond Washington

*UPDATE Employee: Enterprise Cares

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This is fraudulent company and Enterprise Rent a Car -Redmond is the worst rental shop you would ever want to go.
First they say we don't care about minor scratches and walk you through the car saying everything is fine. When you come to return the car, they said that Fog light case is missing. I said to them several times that it would have been missing when they rented it, they did not agree saying I should have made a note of it. The employee who rented was not thorough and asked me to not worry about seeing each and every part. But when I returned it, they were the first to pounce saying that I have signed the agreement that nothing was damaged.

They cut $250 deductible for a $23 fog light cover and now they are asking me to follow up with Damage Recovery Unit for loss of use and Repair cost. They are not ready to believe me that it is $23 fog light cover and are saying we need to take additional charges for loss of use, damage, service fees and also installation cost.

I am thinking I should be filing a law suit against the employee and company/owner of Enterprise.
It was Subaru Legacy returned to Redmond town center on 7/8/2014. Enterprise if you are hearing this, please responds and give explanation of your fraudulent charges to public.

I also doubt that the Car wash guys from Enterprise conveniently might have removed the fog light cover just so that the Employee can charge the $250 fraudulent charges. Don't even trust the Redmond Enterprise for 1 minute when you get the car and also don't leave it to them for 1 minute with them before they say you are good to go. I have seen them asking claims from almost everyone else who are there in the shop.


This report was posted on Ripoff Report on 07/09/2014 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car-/Redmond-Washington-98053/Enterprise-Rent-A-Car-Enterprise-Car-Rental-This-is-fraudulent-company-and-Enterprise-Re-1160880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Divyesh,

We're listening and would like the opportunity to address your experience with us in Redmond. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your reservation or rental agreement number, DX or damage claim number if available, and any further information regarding your experience with us.

Please also reference number 140716-006574 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,

Zachary A.

Social Media Coordinator

Enterprise Rent-A-Car

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