- Report: #987781
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent A Car, Little Falls, NJ
Enterprise Rent A Car, Little Falls, NJ610 Route 46 West LittleFalls,NJ 07424 Little Falls, New Jersey United States of America
Enterprise Rent A Car, Little Falls, NJ Charged extra for insurance & charged for services not rendered, Poor customer service Little Falls, New Jersey
*UPDATE Employee: Enterprise Cares
I called the Enterprise office first thing on Monday morning (since they are closed on Sunday) to report my dissatisifaction especially since I could not drive the car because of the smell. I drove the car less than 15 miles. I was told that they would call me back and after several calls by me to them I returned the car to their office. I told them I refused to pay for services not rendered. They did not give me any of my receipts and charged my credit card despite my discussion with the manager. Not only was I charged for a car I could not use, I was over charged for insurance. When I saw the charges on my credit card statement, I called the Enterprise Rent A Car office in Little Falls, NJ and the manager threatened me and told me that I was not going to get back any money even if I dispute the charges with the credit card company! Unfortunately, too date I am out $208 for three days of car rental including ridiculous insurance charges!!
This report was posted on Ripoff Report on 12/27/2012 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car-Little-Falls-NJ/Little-Falls-New-Jersey-07424/Enterprise-Rent-A-Car-Little-Falls-NJ-Charged-extra-for-insurance-charged-for-service-987781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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