- Report: #1035196
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-CarREAGAN ARPT 1 Aviation Circle Arlington, Virginia United States of America
Enterprise Rent-A-Car Enterprise Damage Claims for "misalingment" - was garaged entire time Arlington, Virginia
*UPDATE Employee: Enterprise Cares
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They employ high pressure tactics to purchase their insurance coverage (you sign while in the car not at the counter) and 3 times when we returned the car the first person would say that there was a mark on the door or the trunk of most recently misalingment on the side when we returned the car and mention that we should have gotten their insurance.
We would be questioned - did you put your luggage on the truck or rub it along the sides? Did you back into something (no marks on the bumper) ? It was only when a second person would appear that they say it is normal ware and tear (until this last time when they forced us to sign an incident report) (we checked the box the damage was on the car when we rented it).
We live in DC and didn't have any luggage and the car is kept in a locked secure garage at home and is parked between two pillars at work but I suppose someone at church could have run out and rubbed a giant package against it? It feels like an attempt to upsell people into buying unneeded insurance.
This report was posted on Ripoff Report on 03/16/2013 06:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Arlington-Virginia-22202/Enterprise-Rent-A-Car-Enterprise-Damage-Claims-for-misalingment-was-garaged-entire-tim-1035196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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