Enterprise Rent-A-Car Accused me of being a magician Chester Virginia

On 7/13/2015 I recieved a call from the Central Virginia Area Manager for Enterprise.  The caller was extremely polite, was incredulous this was not resolved in 2013 almost to the point of thinking he was given the wrong information, asked me to tell him about my experience, asked a few follow up questions, and stated he would be closing the claim against me and handling this issue internally.  He stated that he reviewed all information regarding the claim against me beforehand and did not see how I could have caused the damage stated and seemed concerned about the evolution of the Recovery departments claim against me (initally just the rim evolved into me being in an accident in the rental vehicle).

I will be calling next week to verify the claim against me has been resolved and will post verification.

Here we are looking at 2 years later and I have still yet to receive a response.  However, on 6/25/2015 I discovered this item has been altered by Enterprise.  On 6/24/2015 my vehicle was rear ended while I was stopped at a red light and my insurance company provided me with a confirmation number to.....Enterprise!  I arrive at Enterprise the next day and spoke with a manager, the manager called corporate and passed me his cell phone saying they needed to speak to me.  "They" turned out to be Damage and Recovery who told me that I was lying about the message above and informed me that I had actually wrecked the vehicle.  If this is not fraud, i don't know what is.

Except more bills with varying amounts.

The above was an empty request.  Enterprise has done nothing but send me more bills for (as of now) 3 different amounts.  They have yet to call or email me.  Enterprise is doing nothing more than preying on innocent people.  I believe I have figured out why they are not a part of the BBB.  I will never deal with Enterprise again, and I hope others are smart enough to avoid these crooks.

I have come to the conclusion that the post by Enterprise was nothing more than an empty gesture in an attempt to make it appear they were trying.  I have recieved yet another letter asking for money.  Unless Enterprise is calling from a blocked number and leaves empty voicemails, they have not attempted to do anything to resolve this.

I replied to the above posting by Enterprise, I supplied all requested information and recieved a confirmation from the company, but I have yet to hear anything back.  It has been about a week since the information was provided.  

Ryan,

We’ve taken note of your comments and would like look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. 

When emailing, please list Reference Number 130917-001124 in the subject line. We look forward to hearing from you. 

Respectfully,

Carol

Social Media Representative

Enterprise Rent-A-Car