- Report: #821360
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car5750 E. Woodmen Rd. Colorado Springs, Colorado United States of America
Enterprise Rent-A-Car My Little Horror Story Colorado Springs, Colorado
*Author of original report: Horror Story with Enterprise in Colorado Springs
I had an extremely bad experience with Enterprise Rent-A-Car located that I felt the public should know about, so here is my personal horror story with this company.
My fiance rented a vehicle from Enterprise located at 5750 E. Woodmen Rd. Colorado Springs, CO 80920 over the weekend (Jan. 06-Jan.09 2012) and once we came back from our trip on Monday her vehicle had been broken into right in front of the building! Where the driver side vent window was smashed in and her CD deck was stolen. It turns out that Enterprise didn't secure her vehicle within their secure parking lot over the weekend when they told her they would.
Why would they leave a customers vehicle unattended for an entire weekend without telling her that they wouldnt do so? We talked to the Branch Manager, Josh Korsvold (719) 266-1176 or Joshua.K.Korsvold@ehi.com, who even though seemed somewhat sympathetic wouldnt take any responsibility for the damage and/or stolen property that happened while under their care. However, he did passage along the information to their Corporate Business Manager, Elizabeth Alexander (303)347-3252 or Elizabeth.A.Alexander@ehi.com, that Ive left multiple messages with over the past few days and she still doesnt have the courtesy to call back.
Why doesn't Enterprise have some type of insurance for covering such incidents? You would think a corporation of their size would cover all their ends for customer satisfaction? All he suggested was next time they would definitely put her vehicle into their secure parking lot! Seriously, you think there WILL EVER be a next time after the poor service we received? Personally, I will tell everyone I know about our little 'horror story' with this company and every website I can post this on to STAY AWAY!
And to add insult to injury, the Abra Auto Body & Glass general, Manager Pat Herring (719)598-2525 or email@example.com, (which Enterprise shares the same building with) was completely unsympathetic to the entire incident and mocked us by offering a TWO DOLLAR DISCOUNT for the replacement of the broken driver side vent window that again happened at their location.
Wow, thanks a lot guysyour customer service skills are impeccable! Instead of costing us hundreds of dollars to replace the window and the stolen cd deck it's going to be hundreds of dollars minus two bucks. Both these companies (Enterprise Rent-A-Car and Abra Auto Body & Glass) share the same location in Colorado Springs, CO 80920 and would advise everyone to take your business elsewhere.
This report was posted on Ripoff Report on 01/11/2012 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Colorado-Springs-Colorado-80920/Enterprise-Rent-A-Car-My-Little-Horror-Story-Colorado-Springs-Colorado-821360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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