• Report: #113676

Complaint Review: Enterprise Rent-A-Car

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, October 19, 2004
  • Updated: Thu, November 04, 2004

  • Reported By:Columbia South Carolina
Enterprise Rent-A-Car
1012 Broad River Rd Columbia, South Carolina U.S.A.

Enterprise Rent-A-Car Charges Your Card Whatever They Want. Rip-off! Columbia South Carolina

*UPDATE EX-employee responds: cLASS ACTION LAW SUIT (ANY ONE PLEASE)

*UPDATE EX-employee responds: cLASS ACTION LAW SUIT (ANY ONE PLEASE)

*UPDATE EX-employee responds: cLASS ACTION LAW SUIT (ANY ONE PLEASE)

*UPDATE EX-employee responds: cLASS ACTION LAW SUIT (ANY ONE PLEASE)

*UPDATE EX-employee responds: cLASS ACTION LAW SUIT (ANY ONE PLEASE)

*Author of original report: I won!

*Author of original report: You sir, are the reason enterprise is getting sued

*UPDATE EX-employee responds: Read Contracts before you sign!!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My friend rented a car from enterprise, after an automobile accident, of which allstate was supposed to cover (not his fault, was the party who hit him's insruance company). They did not, and enterprise asked for a payment for show of good faith. I put down my debit card, and asked them to charge $75, and no more. Agreed, signed reciept to that effect. Charged card additional $98.17 a few days later.

Called to complain, they said "Take that up with your friend, not our problem. Don't bother to dispute the charge, because we will just keep charging your card". This is their stance. Believe the manager's name was Ann. Plan to file lawsuit for triple damages, as this is fraud.

Called again today to warn them of plans to file suit, and was told "you gave us your card, we can charge it for whatever we want". I want the public warned that enterprise believes that they can charge anyone whatever they wish whenever they feel like it, without permission.

I have contacted the media, filed a complaint with the Better Business Bureau, and if I am not refunded by noon tomorrow, I will sue them for the maximum amount allowed by law. AVOID THIS COMPANY AT ALL COSTS!!!!!

Joshua
Columbia, South Carolina
U.S.A.

This report was posted on Ripoff Report on 10/19/2004 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Columbia-South-Carolina-29203/Enterprise-Rent-A-Car-Charges-Your-Card-Whatever-They-Want-Rip-off-Columbia-South-Caroli-113676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Enterprise Rent-A-Car

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

cLASS ACTION LAW SUIT (ANY ONE PLEASE)

AUTHOR: TORRY - (U.S.A.)

i WAS FORCED TO SELL DAMAGE WAVIER TO EVERY ONE INCLUDING INSURANCE AGENTS SO i LATER BECAME A FAST TALKIN MOTHER FATHER (THEY RUINED ME THIS COMPANY IS NO DIFFERENT THAT A BAD APPLE THIS IS A FRAUD TO POOR PEOPLE AND FAST ON THE GO RICH PEOPLE THAT WONT JUMP OVER A COUNTER AND SLAP THE s**t OUT OF YA FOR RIPING IN THERE POCKET SO PLEASE KNOW THAT LIKE DENNYS (THE RESTURANT)
THIS IS ONE LARGE PREDATORAL COMPANY THEY ONLY HIRE COLLEGE FU__UPS AND ANYONE WITH A COLLEGE DEGREE ONLY WANT TO WORK THERE BECAUSE THE WOMEN ARE EX CHEERLEADERS OR THE MEN ARE EX ATHELETS
PLEASE NOTIFY ME IN CASE OF A CLASS ACTION (ITS ABOUT TIME
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

cLASS ACTION LAW SUIT (ANY ONE PLEASE)

AUTHOR: TORRY - (U.S.A.)

i WAS FORCED TO SELL DAMAGE WAVIER TO EVERY ONE INCLUDING INSURANCE AGENTS SO i LATER BECAME A FAST TALKIN MOTHER FATHER (THEY RUINED ME THIS COMPANY IS NO DIFFERENT THAT A BAD APPLE THIS IS A FRAUD TO POOR PEOPLE AND FAST ON THE GO RICH PEOPLE THAT WONT JUMP OVER A COUNTER AND SLAP THE s**t OUT OF YA FOR RIPING IN THERE POCKET SO PLEASE KNOW THAT LIKE DENNYS (THE RESTURANT)
THIS IS ONE LARGE PREDATORAL COMPANY THEY ONLY HIRE COLLEGE FU__UPS AND ANYONE WITH A COLLEGE DEGREE ONLY WANT TO WORK THERE BECAUSE THE WOMEN ARE EX CHEERLEADERS OR THE MEN ARE EX ATHELETS
PLEASE NOTIFY ME IN CASE OF A CLASS ACTION (ITS ABOUT TIME
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

cLASS ACTION LAW SUIT (ANY ONE PLEASE)

AUTHOR: TORRY - (U.S.A.)

i WAS FORCED TO SELL DAMAGE WAVIER TO EVERY ONE INCLUDING INSURANCE AGENTS SO i LATER BECAME A FAST TALKIN MOTHER FATHER (THEY RUINED ME THIS COMPANY IS NO DIFFERENT THAT A BAD APPLE THIS IS A FRAUD TO POOR PEOPLE AND FAST ON THE GO RICH PEOPLE THAT WONT JUMP OVER A COUNTER AND SLAP THE s**t OUT OF YA FOR RIPING IN THERE POCKET SO PLEASE KNOW THAT LIKE DENNYS (THE RESTURANT)
THIS IS ONE LARGE PREDATORAL COMPANY THEY ONLY HIRE COLLEGE FU__UPS AND ANYONE WITH A COLLEGE DEGREE ONLY WANT TO WORK THERE BECAUSE THE WOMEN ARE EX CHEERLEADERS OR THE MEN ARE EX ATHELETS
PLEASE NOTIFY ME IN CASE OF A CLASS ACTION (ITS ABOUT TIME
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

cLASS ACTION LAW SUIT (ANY ONE PLEASE)

AUTHOR: TORRY - (U.S.A.)

i WAS FORCED TO SELL DAMAGE WAVIER TO EVERY ONE INCLUDING INSURANCE AGENTS SO i LATER BECAME A FAST TALKIN MOTHER FATHER (THEY RUINED ME THIS COMPANY IS NO DIFFERENT THAT A BAD APPLE THIS IS A FRAUD TO POOR PEOPLE AND FAST ON THE GO RICH PEOPLE THAT WONT JUMP OVER A COUNTER AND SLAP THE s**t OUT OF YA FOR RIPING IN THERE POCKET SO PLEASE KNOW THAT LIKE DENNYS (THE RESTURANT)
THIS IS ONE LARGE PREDATORAL COMPANY THEY ONLY HIRE COLLEGE FU__UPS AND ANYONE WITH A COLLEGE DEGREE ONLY WANT TO WORK THERE BECAUSE THE WOMEN ARE EX CHEERLEADERS OR THE MEN ARE EX ATHELETS
PLEASE NOTIFY ME IN CASE OF A CLASS ACTION (ITS ABOUT TIME
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

cLASS ACTION LAW SUIT (ANY ONE PLEASE)

AUTHOR: TORRY - (U.S.A.)

i WAS FORCED TO SELL DAMAGE WAVIER TO EVERY ONE INCLUDING INSURANCE AGENTS SO i LATER BECAME A FAST TALKIN MOTHER FATHER (THEY RUINED ME THIS COMPANY IS NO DIFFERENT THAT A BAD APPLE THIS IS A FRAUD TO POOR PEOPLE AND FAST ON THE GO RICH PEOPLE THAT WONT JUMP OVER A COUNTER AND SLAP THE s**t OUT OF YA FOR RIPING IN THERE POCKET SO PLEASE KNOW THAT LIKE DENNYS (THE RESTURANT)
THIS IS ONE LARGE PREDATORAL COMPANY THEY ONLY HIRE COLLEGE FU__UPS AND ANYONE WITH A COLLEGE DEGREE ONLY WANT TO WORK THERE BECAUSE THE WOMEN ARE EX CHEERLEADERS OR THE MEN ARE EX ATHELETS
PLEASE NOTIFY ME IN CASE OF A CLASS ACTION (ITS ABOUT TIME
Respond to this report!
What's this?

#6 Author of original report

I won!

AUTHOR: Joshua - (U.S.A.)

I gave enterprise one last chance. I sent the following fax to the regional headquarters in Columbia, SC:

This is my final attempt to work out this matter of fraud and theft concerning Enterprise Rent-A-Car. My friend, Keith Andrew Ackerman, residing at 504 (edited), rented a car from you, for which Allstate insurance was supposed to be paying the entire balance. We both went to return the car at the Fort Jackson/Broad River Road branch. They asked for a show of good faith on the payment. My friend did not have any money on him, so I put down my debit/visa card to pay $75 as a sign of good faith.

It was stipulated on the receipt that this was the only amount your corporation would debit my card. This was on 9/24/2004. On 9/28/2004, your corporation, without my consent, signature of contract, or anything else, debited my card an additional $98.17. I called the branch manager, whose name was Ann and she said We just wanted to settle the account, get your friend to pay you back. Don't bother calling the bank to dispute the charge, because we will just keep charging your card. I immediately called Bank of America, and disputed your fraudulent charge. Bank of America decided that since it was not a banking error that the issue is between your corporation and me.

I called Ann again, who said You gave us your card, so we can charge it whatever we want, whenever we want, that's the law. I called the Columbia Police Department to report this Fraudulent/Illegal charge, and they suggested that I sue. After reviewing this over with my attorney, I am offering you one more chance to return the stolen funds to my card. If you do not, I will be filing a lawsuit for actual damages in the amount of $98.17, and punitive damages in the amount of $10,000, plus court costs. Your actions caused me not to have enough money to eat for a few days, pay my bills, fill up my car with gas, etc.

If you refund my card by 12:00pm, Eastern Standard Time, I will not follow through with the lawsuit. If you do not, this will go to a jury. I have already filed a complaint with the better business bureau, reported this story in its' entirety to the television station WIS, posted this on the site http://www.ripofreport.com, and have posted this on my website, receiving over 14,000,000 hits a month: http://www.predatoryfish.net (statistics verifiable at http://www.predatoryfish.net/webstat). Please do the right thing, and credit me back my $98.17. If you do not, this will cost you much more in the long run.
Sincerely,
Joshua H Smick
504 S. Beltline Blvd, Apartment F6


This was the voicemail I had this morning:

http://www.predatoryfish.net/enterprise.wav

I think they were trying to lessen my spirit/hopes so that I wouldn't sue. They were dead wrong, and made the right choice.
Respond to this report!
What's this?

#7 Author of original report

You sir, are the reason enterprise is getting sued

AUTHOR: Joshua - (U.S.A.)

People like you are the reason I am filing suit against Enterprise. This was done AFTER the car was returned. Please, there was no payment information put down AT ALL before the car was rented. Get a clue, along with the rest of your company. So, what did I sign? A credit card reciept for $75. Your lack of intelligence is probably why you're unemployed right now. I do apologize that you lack the IQ to hold down a job.

I was so shocked at your lack of intelligence, that I forgot to add this:

Any idiot with half a brain would have looked at the start of the post, and used deductive reasoning to figure out that THIS WAS DONE AFTER THE CAR WAS RETURNED, as Enterprise DOES NOT CHARGE THE CARD BEFORE THE CAR IS RETURNED.

You say you quit, then why in the world are you reading a message board defending a company that you are no longer employed at? One of two reasons.

The first is that you're unemployed, and cannot find another job after being FIRED from Enterprise, so you still defend the company in the psychotic hope that the higher ups will see this and hire you back. Or, the more likely reason is that you work for the company, and you read the site every day to respond to every comment posted about the company (yes, I believe you're a company mole). You are precisely the reason I hope that they do not respond by noon. Your company has no leg to stand on, and will be paying me for the damages inflicted.
Respond to this report!
What's this?

#8 UPDATE EX-employee responds

Read Contracts before you sign!!

AUTHOR: Dee - (U.S.A.)

You shouldn't have put your credit card down if you didn't want it charged in the first place. Enterprise asks for a credit card for security because they are letting someone drive a $15,000-$20,000 car around. You were lucky Enterprise let your friend drive off in the rental on a $75 deposit you gave.

When you gave the credit card, you had to sign a credit card authorization form. This stated you are responsible for any charges towards the rental that are refused by a third party or the driver of the rental. That would include gas, mileage, taxes, or any cost difference the insurance company didn't agree to pay. But, you probably don't remember that part. Do ya? Simply put, if you would have read what you were signing and asked questions and listened to the Enterprise employee before leaving that day, there would have been no problems.

As far as your friend goes...they are not much of a friend if they are sticking you with any bill towards that rental. If there was a balance that your friend owed...they should have paid it, put gas in the rental before return, or stayed on top of the insurance company to make sure what size car the insurance was paying for and for how long. It was customers like you that made me quit because I couldn't deal with the ignorance of the average consumer. It got old.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.