- Report: #1148814
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car333 NIANTIC AVENUE Cranston, Rhode Island USA
Enterprise Rent-A-Car Damage report upon return: "Scratched Right Read Door" - Bill 2 weeks later for a lot more damage Cranston Rhode Island
*UPDATE Employee: Enterprise Cares
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Rented a car, did the usual pre-rental check with the agent. Upon return, he noted a clear coat scratch on the right rear passenger door. I saw it too, photographed it, and acknowledeged it by signing the Enterprise Accident Damage Report - which states ONLY "Scratch right rear door." Looked like a shopping cart ding. I signed off that the right rear door was scratched.
Imagine my surprise when I got a bill for $497 that itemized several lines for:
Rocker Panel Molding
Front Door Shell
Front Door Belt Molding
Front Door Mirror Cover
Front Outer Door Handle
Fuel Filler Door Paint
Fuel Filler Door Labor
Inner Quarter Shield
Rear Bumper Cover
Absolutely NOTHING about FRONT DOOR, BUMPER, FUEL DOOR, MIRROR, or BUMPER was noted when I returned the car. Looks like Enterprise took advantage of my acknowledgement of MY damage to bill me for ALL the little damage on the car.
I wrote them a check (fairly generous, I think) for about $330, which should easily cover the door scratch (and more.) They continue to bill me "for the balance."
I KEPT ALL THE RECEIPTS, DAMAGE REPORT, PHOTOS, AND CORRESPONDANCE. If this doesn't border on a class-action lawsuit, at least it's attempted fraud.
This report was posted on Ripoff Report on 05/22/2014 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Cranston-Rhode-Island/Enterprise-Rent-A-Car-Damage-report-upon-return-Scratched-Right-Read-Door-Bill-2-wee-1148814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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