My husband rented a car out of Newark Airport (NJ) for a 36 hour time period. When he picked up the car, it was filthy, covered in road salt from recent snow, and never cleaned inside or out. When he returned the car, the Enterprise employee mentioned a small scratch which my husband denied causing, noting this in writing on the return form. The employee told him that it was "probably from the rental before" his, and not to worry about it.
Weeks later we get an invoice from Enterprise claiming $1,712.16 in damages from a 36 hour rental! Everything from gouges, scratches, damage to both headlights, and much more. We denied the fraudulent claims both in writing and over the phone with Shawn Vaughan, who said she was handling our appeal.
They have called several times and sent more letters asking for our insurance and credit card information. Each time we tell them we're not responsible and to stop trying to defraud our insurance and credit card. Now we got a demand letter telling us to pay or they are sending us to collection (ha!) or to an attorney. Even better, we're also no longer "eligible to rent from Alamo, Enterprise or National...".
I will never give Enterprise one red cent to pay for refurbishing their car, and none of their companies will ever get our business again. We rent many times a year, so this is not our loss. I'm in the process of contacting the attorneys general of FL, NJ, and TX to inform them of these fraudulent practices. Obviously this has happened to lots of people (just google Enterprise and see what comes up - I think the offices of the attorneys general will find it interesting). From being in law for over 20 years, I know enough attorneys and insurance agents who have advised me it it their word against ours, and it is not a debt so it cannot go to collection. We won't be defrauded by this scam!