- Report: #976242
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-CarP.O. BOX 842442 Dallas, TX 75284 Dallas, Texas United States of America
Enterprise Rent-A-Car Enterprise Rent-A-Car Forges Customer Testimony, Makes Foney Damage Claim, Does Not Respond Dallas, Texas
*UPDATE Employee: Enterprise Cares
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When directed, I promptly paid Enterprise for the damages. Days later, I received an email from Craig Pendolino, from the Enterprise Damage Recovery Unit, indicating demand for payment of another claim pertaining to damage sustained to the vehicles rear. I informed him that I did not cause this damage I was merely involved in a fender bender (the vehicles front was affected, not the rear) and I was disputing its validity. He replied to the contrary, informing me that a branch representative, Jennifer Edmunds, made the following notation on my account:
TALKED TO CUSTOMER, UNAWARE OF HOW DAMAGE OCCURED. STATED THAT HE WAS NOT HIT WHEN HE REAR ENDED A 3RD PARTY AND THAT THE DAMAGE COULD HAVE OCCURED ANYWHERE. CUST IS NOT DISPUTING DAMAGES AND IS AWARE OF DEDUCTIBLE COLLECTION.
Additionally, Craig Pendolino stated, The adjuster for that claim is Jennifer Edmunds and you would need to contact her directly regarding any concerns you may have.
I attempted to reach Ms. Edmunds to no avail. I never spoke to her in the past I certainly never was made aware of the alleged rear damages. In one of my voicemails to her, I hypothesized that she may have phoned the auto body shop that referred me to Enterprise and spoke to one of their associates (I did not return the car directly to Enterprise branch, but, rather, to my auto body shop). She never responded.
I also replied to Craig Pendolino the same day informing him of the above. I requested response from himself or a superior. He, nor any other Enterprise associate, responded.
I just now sent a letter to the Attorney General of the State of California and the FTC. Enterprise falsified a testimony from me, and when I uncovered and reported this to them, they never responded; instead, they sold the false debt to a collection agency.
This report was posted on Ripoff Report on 11/30/2012 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Dallas-Texas-75284/Enterprise-Rent-A-Car-Enterprise-Rent-A-Car-Forges-Customer-Testimony-Makes-Foney-Damage-976242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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