- Report: #1085743
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent A Car
Enterprise Rent A CarDallas, Texas USA
Enterprise Rent A Car Damage Recovery Unit Enterprise Tries to screw customers Dallas Texas
*Author of original report: Kudos to Enterprise
*UPDATE Employee: Enterprise Customer Care
*Consumer Comment: How Lame Is This?
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Got in car accident that wasn't my fault. Rented a car from Enterprise. Made mention to rental agent that car had numerous scratches on truck and sides, and she documented it on the form. It was never suggested that I look at the interior.
Drove the car for two weeks even though it smelled like cigarettes and I don't smoke. Dropped the car off after my car was repaired. Got letter from the Damage Recovery Unit asking for reimbursement for damage.
After contacting them...the damages were a cigarette burn on back seat, and "numerous scratches on truck and sides". They had all these nice pics documenting the damage.
When I asked to see the pics of what it looked like before I rented it, I got a snotty response about how the contract clearly states I am responsible for all damages while in my position.
When I called corporate and asked to see a copy of the form the agent filled out when I rented it, suddenly they launched an investigation, and quickly resolved the issue. That means they either don't have the form or it mentioned the damage.
Just to be obnoxious, I sent THEM an invoice billing them for my time they wasted, no way I ever get paid, but hopefully it shows they how dumb they are. Word of advice, KEEP the forms even after you finish with the car till you understand the final outcome.
Looks like I will stick with Hertz next time.
This report was posted on Ripoff Report on 09/19/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Dallas-Texas/Enterprise-Rent-A-Car-Damage-Recovery-Unit-Enterprise-Tries-to-screw-customers-Dallas-Tex-1085743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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